Venture Logistics Lafayette , IN 47901
Posted 1 week ago
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Job Type
Full-time
Description
LOGISTICS FOR THE INDUSTRIOUS
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we'd like to meet you
Hours Monday to Friday 7:00PM to 4:00AM
POSITION SUMMARY:
The Dispatch Clerk is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences
Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations
Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance
Proactively identify potential service failures and work with planning and dispatch to remedy issues
Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
Enter data into the TMW system accurately and completely
Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
Ensure timely communication via phones, email, and satellite communication
Elevate any Driver associate needs, questions, or inquiries to the Operations Manager in a timely manner
Communicate proactively to the customer in cases of non-compliance to window times and delivery
Maintain regular and reliable attendance
Additional duties as assigned by Leadership and Customer
OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE:
Monitor customer trailer pools and work with operations to adjust as needed
Ensure that there are enough trailers in the pool to accommodate present and near future bookings
Understand and monitor customer lane and volume commitments to book accordingly
Obtain and set pickup and delivery appointments when applicable
Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers
Comply with company policies and procedures and all applicable laws and regulations
Requirements
REQUIRED EDUCATION / EXPERIENCE:
PREFERRED EDUCATION / EXPERIENCE:
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):
Ability to work and communicate effectively with others promoting to promote a team environment that supports your coworkers.
Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
Thrive in a fast paced, high volume work environment.
Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes to improve your professional skills.
Possess basic computer skills.
Ability to communicate with many levels of personnel (internal and external) and strive for process improvement
Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):
Proficiency in Microsoft Office products
Knowledgeable of TMW Office Suite product
BENEFITS:
Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Medical, Dental, Vision
Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
Venture Logistics