Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Dispatch - Call Takers (Ssci)

Expired Job

Allegiance Mobile Health Georgetown , TX 78627

Posted 3 months ago

Position Title: Dispatch - Call Taker

Reports To: Communications Supervisor

FLSA Status: Non-exempt

SUMMARY: This position is responsible for taking information from customers regarding transports; to ensure transportation is safe, efficient and timely; also to determine what type of transport is needed for the particular situation. The position is responsible for allocating resources through solid decision making to ensure the best possible response times and properly tracks and documents tickets of all relevant events.

ESSENTIAL DUTIES AND RESPONSBILITIES: (Responsibilities include, but not limited to)

  • Correctly receives and processes emergency "911" and non-emergency telephone requests for ambulance/emergency medical assistance.

  • Utilize sophisticated Computer Aided Dispatch (CAD) system, which assists in monitoring, updating and controlling the locations and movements of units.

  • Receives requests for pre-scheduled/non-emergency ambulance and wheelchair van transportation.

  • Obtains and provide mapping and routing information to units.

  • Assists customers with a variety of transportation related issues such as selecting the most appropriate vehicle by evaluating the needs and condition of the patient.

  • Works closely with customers to ensure the destination facility can accommodate the patient in the method by which they are transported.

  • Maintains constant communication with customers and facilities to relay any information regarding a delayed response for a transportation request.

  • Responsible for prompt and courteous answering of inbound calls, providing superior customer service, exceptional problem solving skills and ensuring each customer interaction is a positive experience.

  • Provides information to customers regarding insurance coverage for medical transportation, medical necessity for ambulance transportation and costs associated with non-covered transportation.

  • Assists other team members with solving challenging situations that require "thinking outside the box" to ensure a seamless transport that exceeds the expectations of the customer.

  • Provides excellent customer service to the general public as well as callers from healthcare facilities.

  • Adheres to company policies and procedures.

  • Performs other duties as assigned.


  • Excellent customer service and effective communications skills.

  • Ability to multi-task in high stress situations.

  • Proficient in basic computer operation.

  • Ability to problem solve in a variety of situations by using all resources available.

  • Works well with a diverse group of customers and coworkers from a variety of backgrounds.

  • Ability to learn the geography of the areas served to provide accurate response time estimates to customers and agencies.

  • Exercises sound judgment in an array of situations.

  • Works cooperatively with team members, public safety agencies and the public.

  • Comprehend and make inferences from written materials such as operations manuals.


  • Works around standard office conditions, repetitive use of a keyboard at a workstation, continuous viewing of dual computer screens, and use of manual dexterity. Frequent use of manuals and other resources. Work in shared office space and sits for long periods of time.


  • High School Diploma or equivalent.

  • Emergency Medical Dispatch Certificate and CPR, required or obtained within six months.

  • Knowledge of Medical Terminology.

  • Bilingual preferred, but not required.

  • Dispatch Experience or EMT Certification (preferred)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Allegiance is an EEO employer as defined by the EEOC.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center (TeleNurse) Registered Nurse RN Night Shift

Georgetown Behavioral Health Institute

Posted 3 weeks ago

VIEW JOBS 11/21/2018 12:00:00 AM 2019-02-19T00:00 <p>In this position as a RN, you will have in-person and phone conversations with people seeking mental health care or information about mental health-related services. You must be available for night shift work from 7pm until 7am on a full time basis. You will learn about Georgetown Behavioral Health Institute programs and services and share this information with others to help them determine the best health care solution for their situation. </p><p><strong>Requirements</strong></p><p><strong>Education: </strong>ADN or BSN from an accredited college or university</p><p><strong>Licenses:</strong> Valid Texas RN license in good standing</p><p><strong>Experience: </strong>Minimum of 2 years clinical experience, preferably in a behavioral healthcare setting, phone triage, tele-health or case management.</p><p><strong>Knowledge, Skills &amp; Abilities:</strong></p><ul> <li>Advanced knowledge and clinical skills in diagnosis and treatment of mental health</li> <li>Knowledgeable of patient rights and laws pertaining to mental health.</li> <li>Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word and Excel and the ability to type a minimum of 30 words per minute.</li> </ul><ul><li>Must have excellent communication skills and be a good listener with a pleasant demeanor that encourages and engages others.</li></ul><ul><li>Must be able to multi-task, prioritize with strong time management skills.</li></ul><p><strong>Screening: </strong>Must successfully pass background check, drug screen, physical and be able to provide positive employment references.</p><p><strong>Physical Demands: </strong>With or without reasonable accommodations, must be able to stoop, kneel, crouch, reach, stand for sustained period of time, walk, pull, lift, raise and move objects from position to position (up to 50 lbs); express or exchange ideas orally and potentially loudly, accurately, or quickly; perceive the nature of sound with or without correction; perform repetitive motions of the wrist, hands, or fingers.</p><p><em>This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital.</em></p><p></p><p><em><em><em>If you are among the most competitive and qualified candidates for the job, you will be contacted directly by one of our hiring managers. Due to the high volume of applications we receive, we are unable to respond to individual inquiries regarding your application status.</em><em> Good Luck &amp; we hope to meet you soon!</em></em><br></em></p><p><em>Georgetown Behavioral Healthcare Institute is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.</em></p><p><strong>Benefits</strong></p><p>Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.</p> Georgetown Behavioral Health Institute Georgetown TX

Dispatch - Call Takers (Ssci)

Expired Job

Allegiance Mobile Health