Disney Store - Store Manager

Walt Disney Co. West Nyack , NY 10994

Posted 2 months ago

Job Summary:

The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.

Responsibilities:

The Store Manager supervises and participates in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast and Store Leadership Team, maintaining of Store visual standards as well as compliance with established policies and procedures. This is a full-time, exempt position.

  • Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand

  • Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in-Store entertainment, Guest Engagement and building an emotional connection to the brand

  • Supports and participates in initiatives that give back to the community to promote the Disney brand

  • Works in collaboration with internal and external Disney Team to leverage synergy opportunities across functions and businesses

  • Considers impact of actions on individual, team and the organization.

  • Drives the recruitment, retention and development of a diverse range of talented people

  • Strengthens others through consistent coaching and feedback while driving productivity and morale of the team.

  • Supports an environment that encourages creative thinking and supports risk taking

  • Holds self and others accountable to high performance standards while providing Guests with memorable experiences

  • Develops strategy and helps to translate into specific priorities, objectives and action plans

  • Understands and drives appropriate metrics to assess business performance Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)

  • Manages time, projects, processes and resources to produce desired outcomes

  • Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy

  • Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

  • Ability to communicate effectively with all levels, even under pressure

  • Demonstrated ability to develop and lead a team that drives results

  • Proven ability to create a positive work environment

  • Ability to listen to feedback and take constructive action

  • Must maintain a professional appearance and adhere to Disney Store grooming guidelines

  • Ability to read, write and effectively communicate in the English language

Basic Qualifications:

  • Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts

  • Occasional overnight travel may be required

  • Must be able to submit verification of legal right to work in the United States

  • Must be at least 18 years of age

Preferred Qualifications:

  • Three to five years experience in specialty retail in a leadership role

  • Ability to speak fluently in another language in addition to English

  • Comfortable storytelling in front of large groups of people

Required Education

  • High School Diploma or equivalent

Preferred Education

  • College Degree or equivalent

About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shop

Disney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shop

Disney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Store USA, LLC, which is part of a business segment we call Disney Store.

Disney Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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Disney Store - Store Manager

Walt Disney Co.