Disney Store: Sales Associate (Pt)

Disney Carlsbad , CA 92008

Posted 4 weeks ago

Job Description:

The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom, plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.

Job Type

Part Time

Segment

Parks, Experiences and Consumer Products

Category

Retail Operations

Basic Qualifications

  • Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder

  • Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store's business

  • Must be able to submit verification of legal right to work in the United States

  • Must be at least 18 years of age

Business

Disney Store

Required Education

  • High School Diploma or equivalent

Preferred Qualifications

  • Previous experience in retail or the service industry

  • Ability to speak fluently in another language in addition to English

  • Comfortable storytelling in front of large groups of people

Postal Code
92008

Responsibilities

The Cast Member's primary responsibility is to ensure our Guests have "The Best Retail Experience in the World". This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a full time, non-exempt role.

  • Performs scripted and non-scripted events for Guests

  • Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages"

  • Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions

  • Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience

  • Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com

  • Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment

  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping

  • Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service

  • Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business

  • Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

  • Promotes and maintains a safe working and shopping environment

  • Engages children at their level allowing them to become part of the story

  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping

  • Drives Store results by suggesting additional items to Guests to meet their needs

  • Ability to demonstrate strong Guest-focused engagement on and off the sales floor

  • Demonstrated success working as a member of a team

  • Ability to receive feedback and take action when appropriate

  • Must maintain a professional appearance and meet Disney Store grooming guidelines

Job Description

The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom, plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.

Basic Qualifications

  • Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder

  • Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store's business

  • Must be able to submit verification of legal right to work in the United States

  • Must be at least 18 years of age

Required Education

  • High School Diploma or equivalent

Preferred Qualifications

  • Previous experience in retail or the service industry

  • Ability to speak fluently in another language in addition to English

  • Comfortable storytelling in front of large groups of people

Responsibilities

The Cast Member's primary responsibility is to ensure our Guests have "The Best Retail Experience in the World". This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a full time, non-exempt role.

  • Performs scripted and non-scripted events for Guests

  • Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages"

  • Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions

  • Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience

  • Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com

  • Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment

  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping

  • Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service

  • Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business

  • Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

  • Promotes and maintains a safe working and shopping environment

  • Engages children at their level allowing them to become part of the story

  • Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping

  • Drives Store results by suggesting additional items to Guests to meet their needs

  • Ability to demonstrate strong Guest-focused engagement on and off the sales floor

  • Demonstrated success working as a member of a team

  • Ability to receive feedback and take action when appropriate

  • Must maintain a professional appearance and meet Disney Store grooming guidelines

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Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts * Must be able to submit verification of legal right to work in the United States * Must be at least 18 years of age Required Education * High School Diploma or equivalent Preferred Qualifications * Previous experience in specialty retail * Ability to speak fluently in another language in addition to English * Comfortable storytelling in front of large groups of people Responsibilities The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has "The Best Retail Experience in the World". This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a part-time, non-exempt position. * Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand. * Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages", through inspiring communication, integrity and passion for the Brand. * Holds self and others accountable to high performance standards while providing Guest with memorable experiences * Strengthens others through consistent coaching and feedback while driving productivity and morale of the team * Considers impact of actions on individual, team and the organization. * Supports and participates in initiatives that give back to the community to promote the Disney brand * Works in collaboration with Team to leverage synergy opportunities across functions and businesses * Supports strategy as developed and helps to translate into specific priorities, objectives and action plans * Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll) * Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy * Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct * Ability to communicate effectively with all levels, even under pressure * Demonstrate ability to give basic direction and feedback to Cast Members * Attention to detail and ability to prioritize Guests and tasks * Proven ability to create a positive work environment * Ability to listen to feedback and take constructive action * Must maintain a professional appearance and adhere to Disney Store grooming guidelines Disney Carlsbad CA

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