The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom, plus online stores www.DisneyStore.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.
The Cast Member's primary responsibility is to ensure our Guests have "The Best Retail Experience in the World". This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a part time, non-exempt role.
Performs scripted and non-scripted events for Guests
Supports Disney Store Mission, "Creating Magical Moments for Guests of all Ages"
Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions
Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience
Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com
Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment
Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service
Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct
Promotes and maintains a safe working and shopping environment
Engages children at their level allowing them to become part of the story
Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping
Drives Store results by suggesting additional items to Guests to meet their needs
Ability to demonstrate strong Guest-focused engagement on and off the sales floor
Demonstrated success working as a member of a team
Ability to receive feedback and take action when appropriate
Must maintain a professional appearance and meet Disney Store grooming guidelines
Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder
Available to work a flexible schedule that meets the needs of the business including overnights, evenings, holidays, weekends and call-in shifts (if permitted). Must be available a minimum of two (2) shifts Monday through Friday and have weekend availability that meets the needs of the Store's business
Must be able to submit verification of legal right to work in the United States
Must be at least 18 years of age
Previous experience in retail or the service industry
Ability to speak fluently in another language in addition to English
Comfortable storytelling in front of large groups of people
About Disney Store:
Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shop
Disney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shop
Disney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Store USA, LLC, which is part of a business segment we call Disney Store.
Disney Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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