EO/AA Employer including Vets and Disabled
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
Job Description Summary
The Disclosure specialist works with Loan Officers and Operations Managers to ensure that loan applicants receive complete and accurate initial disclosures and revised disclosures for single family permanent loans in a timely manner. They must assure initial disclosures/revised disclosures meet all HomeStreet and regulatory requirements for both accuracy and timing. They support Loan Officers by ensuring that the pricing quoted by the loan officer is accurately reflected by initial disclosures/revised disclosures and by responding to special requests in a timely manner.
Monitor Single Family Lending pipeline/dashboard of loans to ensure timeliness of disclosures.
Ensures that fees entered are appropriate for the program type and geographic area of the loan.
Clarify with production, operations, and/or compliance any ambiguous pricing or product issues.
Ensures disclosure packages are complete, include all documents required, and are appropriate for the type of loan and are correct for the geographical area.
Prepares initial disclosures.
Prepares revised/Change in Circumstance disclosure packages.
Prints Disclosures or send electronic disclosures if the borrower has eConsented
Ensures timely delivery of the disclosure package to borrowers.
Responds to production requests for disclosures in a timely manner.
Ensures loans are properly classified in the system to move the loan process forward.
Balances loan fees and adjust for borrower/seller/lender paid fees. Ensures that hard copy file information matches information in Loan Origination System.
Reviews loan file to ensure that all aspects are complete and accurate to ensure the loan is ready to proceed on with the rest of the loan process.
Reviews documents included in the loan file to ensure that the requirements for the initial disclosure procedure are met.
Assists Loan Officers and operations staff with fees and other loan aspects to ensure accurate disclosure and/or cure as needed.
Stay current on all policy, procedures, and compliance as it relates to disclosures and residential lending
Complete required training as specified
Demonstrates superior partnership and excellent customer service through timeliness of service, responsiveness and problem solving.
Perform other duties as requested and assigned.
High school diploma or equivalent is required. Bachelor's degree in relevant field preferred.
Minimum 2 years of progressive experience in operations. Focus on disclosures and loan set up preferred.
Single Family loan product knowledge preferred.
Disclosure compliance experience and knowledge preferred.
Computer knowledge and experience.
Excellent communication and customer service skills, whether over the phone, in person, or in writing
Must have a strong attention to detail and accuracy
Ability to work in a fast paced environment and manage to tight timelines
Excellent organizational skills including the ability to work independently, set priorities and handle multiple tasks
Must work ethically and practice sound fiduciary responsibility at all times. Must exercise excellent judgment, accept responsibility and handle confidential information
Excellent problem solving and research skills
Able to work as part of a team and with people of diverse backgrounds
Mental and Physical Considerations:
Able to operate a Personal Computer and view information on a monitor.
Must be able to sit for many hours each day.
Must be able to communicate via telephone and possess dexterity to include filing document, reaching and bending.
May be required to stand for extended periods of time.
Ability to lift or carry up to 10 pounds
Ability to speak and understand English and express ideas and have difficult conversation in person and over the telephone
Ability to listen and comprehend speech.
Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.
Willing and able to travel occasionally as needed.
Normal business office environment.
Ability to work in artificial light for extended periods of time
This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.
Residential (Corporate), SFL Disclosure