Discharge Specialist

Overview

CHI Memorial Hospital now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be the regional referral center of choice providing health care throughout Southeast Tennessee and North Georgia. We offer the following benefits to support you and your family: On-site childcare with extended hours Care@Work premium account for additional support with children pets dependent adults and household needs Employee Assistance Program (EAP) for you and your family Paid Time Off (PTO) Health/Dental/Vision Insurance Flexible spending accounts Voluntary Protection: Group Accident Critical Illness and Identify Theft Adoption Assistance Tuition Assistance for career growth and development Matching 401(k) and 457(b) Retirement Programs Wellness Program Additional incentives for eligible full time day shift and night shift opportunities

Responsibilities

Under the supervision of the Office Supervisor the primary function is a support role for the coordination of clinical

discharging of cancer patients from Radiation Oncology. This entails processing physician orders directing exams and

tests in proper sequence for results to be available as needed for a cancer patient's care. Efficiently communicate with

nursing staff therapists and physicians when challenges arise during a patient discharge ensuring positive patient

satisfaction. The Discharge Specialist applies critical thinking skills to the patient's needs and ensures patients are

assigned to Center for Cancer Support for assistance when barriers to care arise.

1.After all clinical encounters and final radiation therapy treatments in the Radiation Oncology department the Specialist will discharge all patients.

2.Coordinates and manages the return office visits physician ordered procedures and referrals to outside providers.

3.Provides day-today administrative support to Office Supervisor when necessary.

4.Handles incoming and outgoing correspondence as needed in relation to all returning established patients.

5.Coordinates the arrangements for multiple appointments for different providers for patients to sequence for the correct plan of care.

6.Reviews physician orders for accuracy and completeness.

7.Ensures all related documentation are scanned and filed in the EMR (EPIC & Aria).

8.Schedules imaging and procedures through the CHI Memorial system to eliminate the need of contacting central scheduling.

9.Coordinates the call back and rescheduling of the patient no-show / cancellation lists to ensure continuation of care with the Radiation Oncologist Medical Oncologist Specialists and Primary Care Physicians.

10. Maintains a professional attitude when dealing with patients and/or families as well as other providers.

11. Provides backup assistance to administrative team when necessary.

12. Orders supplies when required attends meetings / huddles as requested and serves as resource for scheduling issues.

13. Works with Tennessee Oncology schedulers to coordinate upcoming appointments.

14. Other duties as assigned by management.

Qualifications

High school education or equivalent

Medical Office Technology Diploma preferred

Certification or eligible for certification in medical secretarial or office assistant required.

Computer skills professional communication skills scheduling within EPIC and/or Aria correct use of medical terminology processing and coordination of outpatient orders scanning and multi-tasking are required.