Discharge Scheduler

Responsibilities

REPORTS TO: Director of Care Management

POSITION PURPOSE: Provides ongoing and systematic utilization review, coordinates patient care to optimize outcomes; advocates for patient and facility; and promotes quality care and documentation.

KEY RESPONSIBILITIES:

• Facilitates timely referrals to alternate levels of care and assists family and/or guardian with completion of applications.

• Communicates with referral providers about new referrals and ensures that the facility has all necessary information to consider a referral; assists with ensuring that all receiving providers have all necessary clinical materials and information.

• Documents case management contacts in progress notes, communicates with therapists/treatment team about contact and updates on the status of discharge planning.

• Works with involved agencies by arranging and participating in multi-agency meetings as needed to facilitate a smooth discharge.

• Works with Utilization Review to establish prior authorization, travel, insurance application, etc. is coordinated for a timely discharge.

• Maintains a shared file where information is updated to review status of faxes, referrals, etc; maintains contact with current providers to update them on the status of patient/course of hospitalization and to obtain information from provider to share with treatment team.

• Participates in problem-solving regarding abrupt changes in discharge, coordinates and communicates the discharge plan.

• Coordinates travel arrangements as directed by the therapists and communicates all information to therapists in a timely manner; contacts family with travel information and provides copies of necessary travel documents to family if directed by the therapist/treatment team.

• Coordinates discharge appointments and communicates to therapist and family if directed by therapist/treatment team.

• Maintains documentation on all cases; ensuring progress notes on all case management contact/discharge planning efforts are completed no later than 24 hours after the contact; documents discharge appointments in the discharge paperwork.

• Participates in community activities as requested by the Director of Social Services to build relationships with community providers.

• Serves as an effective team member and works closely with the Utilization Review team and clinical team.

• Makes phone contacts with referral services and outpatient providers weekly.

• Performs other duties as assigned

Qualifications

QUALIFICATIONS:

SKILLS, KNOWLEDGE AND ABILITIES: Good verbal and written skills. Ability to maintain confidentiality. Some knowledge of JCAHO and Champus standards. Computer skills and knowledge of basic case management/utilization review principles.

EDUCATION: Bachelors or higher in a related field with 5 or more years of experience in mental health field.

LICENSURE/CERTIFICATION: not required

EXPERIENCE: Two years experience in mental health setting and previous experience in Case Management/Utilization Review.

PHYSICAL REQUIREMENTS:

• Correctable vision and hearing.

• Must be capable of occasionally lifting 25 pounds and carrying medical records.

• Must be able to write and record information, and accurately read medical records.

• Must be able to spend 30% to 40% of time standing or walking between units. 60% to 70% of the time is spent sitting at a desk.

• Telephone or public face-to-face contact is infrequent, but must be able to calmly handle frustrated or angry clients.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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