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Disaster Relief Call Center Support (Bilinguals Encouraged To Apply)

Expired Job

Csra Inc. Falls Church , VA 22040

Posted 3 months ago

Primary Location

Falls Church , VA

United States

Job Requisition

RQ26314

Category

SCA

Apply

Legacy CSRA employee login

General Dynamics Information Technology is in providing Call Center Support for citizens impacted by disasters at our state-of-the-art facilities in Falls Church. Candidates hired for this role will be assisting those impacted by disasters by researching issues, exploring answers, and providing information and alternative solutions through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. If you enjoy helping others, you will find this role to be both challenging and rewarding.

Essential Job Functions:

  • Answers incoming phone calls; provides accurate and appropriate information to callers.

  • Places outbound customer service calls, as required by client.

  • Completes call guides; gathers, enters and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

Work Environment:

  • Office environment

  • May require shift work

Basic Qualifications

  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Experience working with fax machines, computer software, and telephone technology

  • Must be a US Citizen

Other Qualifications

  • BILINGUAL (SPANISH/ENGLISH) CANDIDATES ENCOURAGED TO APPLY

  • Call center experience HIGHLY PREFERRED

  • Excellent written and verbal communication skills

  • Customer focused

  • Outstanding interpersonal skills

Must be able to obtain and maintain a government security clearance which includes a criminal background check and verification of US citizenship

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: September 15, 2018

Location

  • Thoroughfare (i.e. Street address):

Falls Church , VA

United States

Location

  • Thoroughfare (i.e. Street address):

Disaster Relief Call Center Support (Bilinguals Encouraged to Apply)

CSRA

September 15, 2018

General Dynamics Information Technology is in providing Call Center Support for citizens impacted by disasters at our state-of-the-art facilities in Falls Church. Candidates hired for this role will be assisting those impacted by disasters by researching issues, exploring answers, and providing information and alternative solutions through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. If you enjoy helping others, you will find this role to be both challenging and rewarding.

Essential Job Functions:

  • Answers incoming phone calls; provides accurate and appropriate information to callers.

  • Places outbound customer service calls, as required by client.

  • Completes call guides; gathers, enters and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

Work Environment:

  • Office environment

  • May require shift work

Basic Qualifications

  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Experience working with fax machines, computer software, and telephone technology

  • Must be a US Citizen

Other Qualifications

  • BILINGUAL (SPANISH/ENGLISH) CANDIDATES ENCOURAGED TO APPLY

  • Call center experience HIGHLY PREFERRED

  • Excellent written and verbal communication skills

  • Customer focused

  • Outstanding interpersonal skills

Must be able to obtain and maintain a government security clearance which includes a criminal background check and verification of US citizenship

Falls Church , VA

United States


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Disaster Relief Call Center Support (Bilinguals Encouraged To Apply)

Expired Job

Csra Inc.