Disability Benefits Quality Control Analyst

Anticipated vacancies

Disability Benefits Quality Control Analysts

Position #s 60009170, 60009234

These are full-time positions(40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.

Recruitment range: $38,516 - $55,209

Disability Benefits Quality Control Analysts conduct quality control activities for processes performed in the Disability Benefits Programs for the State's public pension plans, including the Teachers' and State Employees' Retirement System (TSERS), the Local Governmental Employees' Retirement System (LGERS), and several other smaller plans serving public employees.

Duties

• Provide Quality Control for processes performed in the disability section

• Process annual Statements of Income

• Review all disability and refund calculations

• Monitor workflow including turnaround time and error rates with supervision

• Provide group and one-on-one training sessions with staff under the direction of supervision Perform case management through to payment made

Retirement Systems Division

The Retirement Systems Division administers the statutory retirement and fringe benefit plans as authorized by the General Assembly of North Carolina. These include the following eight major retirement plans: Teachers and State Employees Retirement System (TSERS), Teachers' and State Employees' Retirement System for Law Enforcement Officers (TSERS LEO), the Local Government Employees Retirement System (LGERS), Local Governmental Employees' Retirement System for Law Enforcement Officers (LGERS LEO), the Legislative Retirement System (LRS), the Consolidated Judicial Retirement System (CJRS), the Optional Retirement Program (ORP), and the Fire and Rescue Pension Fund.

The Benefits Processing Section is responsible for processing death benefits; applications for disability benefits and applications for the return of contributions.

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

• Demonstrated ability to research complex statutes and apply disability law

• Demonstrated ability to research, collect data, and analyze for report writing

• Demonstrated ability to train and coach others in complex subject matter

• Demonstrated ability to interpret guidelines and answer inquiries from staff, members, and employers

• Demonstrated ability to perform benefits calculations

• Experience using electronic systems to process work

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. 

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.  

• PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *

This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.

This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC ) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. For additional information about applications and processes with the state of NC Please visit:  How Do I Get the Job

The State of North Carolina, and the Department of State Treasurer, is an Equal Opportunity Employer:

• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below.  All applicants should indicate the position number and job title in the section "Jobs Applied For".

• Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.

• Applicants seeking National Guard Preference

• North Carolina Army National Guard

• North Carolina Air National Guard

• Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application. 

"See Resume" or "See Attachment" will NOT be accepted and will be considered an incomplete application and will not be processed. Other attachments will also be accepted, but not used in screening for qualifying credit.

Please note, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:

• International Education Research Foundation - (310) 258-9451 or www.ierf.org

• World Education Services Inc. - (212) 966-6311 or www.wes.org

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.

If you are having technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please email Department of State Treasurer at HR@nctreasurer.com.