Corporate Bethesda , MD 20810
Develops, implements and improves processes for sourcing, contracting and the vendor management office (VMO). Manages all aspects of the companys contractual agreement(s) with Third Party vendors on behalf of Marriott Information Technology and other disciplines with primary responsibility for negotiating both new and contract amendments as well as transaction documents (e.g. SOWs, Services Schedules) under existing Master Agreements. Focus on opportunities to evolve the services provided to Information Technology and other disciplines through the implementation of workflow and procurement tools. Manages and directs the activities associated with the competitive bidding process including RFIs and RFPs as well as contract renewals. Negotiates and administers policies and processes in accordance with customer expectations and company objectives. Functions as the contracts subject matter expert and advocates for the company where contract terms are in dispute. Collaborates with IT business partners, financial managers, and vendors to implement consistent processes across Marriott. Collaborates with the Senior Director on the prioritization of contracting, sourcing and VMO activities.
Education and Experience
9+ years contract management or similar vendor relations/sourcing experience
Undergraduate degree or equivalent experience/certifications/licenses
Experience leading large/complex sourcing events and contract negotiations with emphasis on technology initiatives
Experience creating and deploying new contracting processes to business units with no existing or immature processes
Experience operationalizing mature sourcing best practices
Project Management Professional (PMP) certification
MBA or related graduate degree
Contract Management Certification
Working knowledge of current IT technologies across a wide variety of areas
Experience creating and implementing category strategies for accountable categories
Demonstrated ability to work independently and with others
Excellent oral and written communication skills
Excellent analytical skills
Excellent listening skills and interpersonal skills
CORE WORK ACTIVITIES
Contract Development and Contract Management
Promotes the organizations awareness, understanding, and usage of contracting process for Third Party services, products and systems.
Builds and maintains a standard set of IT contracting processes and tools that enable consistent contract development and ongoing management capabilities.
Supports the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation and compliance.
Tracks status of key milestones in the adoption of new processes and tools.
Monitors Marriott and Third Party Vendor(s) adherence to the defined IT Standards.
Communicates important process changes that affect Third Party Vendor(s) and/or client operations.
Maintains and facilitates compliance with defined Governance decision rights, standards and practices.
Collaborates with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality.
Works with Marriott teams to ensure that process-related activities address company needs.
Leads complex negotiations to maintain a thorough knowledge of all aspects of contracts
Works to resolve escalated issues.
Provides guidance and work direction to contract managers or contract administrators.
Collaborates with Legal, IT, Business Discipline Partners and Finance to maintain a thorough knowledge of all aspects of contracts.
Educates IT leadership on the companys and the Third Party Vendors obligations within the overall agreement and reports on the status of these obligations.
Manages issues related to the contract and assists in interpreting the contract as needed.
Educates the team, periodically, to facilitate the entire teams understanding of the contract terms and deliverables.
Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization.
Creates vision and clear direction for assigned areas.
Vendor Management Office Leadership
Establishes processes to support vendor management in partnership with Contract Management, Service Provider Relationship Management and Service Provider Performance Management teams
Leads efforts to drive negotiating strategy leveraging best practices
Drives the implementation of negotiating opportunities with the most value to the company
Approves and implements new and revised contract and risk management considerations
Responsible for the overview and strategy of vendor management process, technology, and practice.
Managing Compliance with Contractual Terms and Conditions
Guards and owns the integrity of the pricing schedules and mechanisms and ensure they are fit for purpose.
Evaluates Performance Credits and approves any action plans resulting from critical service performance failures.
Manages any re-pricing, making use of existing contractual mechanisms for cost/price change.
Verifies any scope change or extension is commercially optimized using contractual mechanisms.
Verifies proposals and requests for service responses against contractual terms and conditions (including pricing, proposed charging mechanisms, chargeability of items) as well as proposing if necessary the most appropriate solution for the business unit.
Facilitates commercial optimization of the contract by making use of contractual levers to limit or reduce cost and by educating Marriott on the contractual mechanisms.
Functions as an escalation point for any billing issues/disputes.
Functions as the lead negotiator for all amendments, contract interpretations, new services and any other issues requiring contractual resolution.
Manages benchmarking and mark-to-market activities to monitor Third Party Vendors performance against industry standards, as stipulated in the contract.
Implements appropriate audit controls for the Third Party Vendors processes and invoices, in accordance with the Marriotts processes.
Facilitates that ability to audit the contract as required in the various sections (billing, standards compliance, service delivery, etc).
Managing Projects and Policies
Interprets the contract and initiates resulting consequences.
Develops tools to support the SM&G teams, specifically the Deliverables & Obligations (D&O) trackers; refreshing these as the contract evolves over time.
Develops a D&O Tracker, establishes a process for D&O tracking, assigns D&O responsibilities and manages the company and Third Party Vendors compliance with obligations on an ongoing basis.
Monitors and maintains the Third Party Vendors and companys compliance with contract terms and conditions, commitments and notifications.
Promotes that all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures and works with the Service Provider to progress the goals and objectives of the set of agreements.
Provides a structured process, rules of engagement and end-to-end support for contractual issue/dispute resolution.
Manages Third Party Vendors exit, if necessary.
Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values
Keeps the organization's vision and values at the forefront of employee decision making and action.
Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making
Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building a Successful Team
Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results
Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.
Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Supports the development of others skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Technical Acumen Expertly understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations, generate innovative solutions to approach function-specific work challenges, and function as a thought leader in his or her area of expertise.
Exploring stakeholders underlying issues and needs that suggest broader solutions; maximizing the productiveness of interactions by building on stakeholder cues; articulates and promotes a path forward.
Using economic, financial, market, and industry data to understand and improve business results; using ones understanding of major business functions, industry trends, and own organizations position to contribute to effective business strategies and tactics.
Creating and executing influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals.
Effectively exploring alternatives and positions to reach mutually beneficial agreements that gain stakeholders commitment.
Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Listens to and understands information and ideas presented through spoken words and sentences.
Understands written sentences and paragraphs in work related documents.
Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.