At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Leads Meetings & Special Events division. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand's target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department.
Education and Experience
CORE WORK ACTIVITIES
Managing Meetings and Special Events Operations and Budgets
Researches and analyzes new products, pricing and services of competition.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Ensures the property is apprised of all groups that will impact property operations.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leads the execution of brand service initiatives in event management areas.
Develops an event management strategy that is aligned with the company's business strategy and leads its execution.
Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.
Leading Meetings and Special Events Teams
Holds event management team accountable for desired service behaviors related to product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Executes departmental goals in game plans.
Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Creates and achieves the annual banquet budget.
Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts.
Ensuring Exceptional Customer Service
Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations.
Reviews property specific event operations annually and makes appropriate adjustments.
Reviews staffing levels to ensure that guest service and operational needs are met.
Communicates and ensures departmental and property emergency procedures are executed when necessary.
Ensures that regular, ongoing communication is happening in all areas of event operations.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.