Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
Education and Experience
CORE WORK ACTIVITIES
Managing Event Planning Operations
Leads execution of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
Leads the catering menu development process.
Works with culinary team to ensure compliance to food handling and sanitation standards.
Oversees turned opportunities' function space and group room blocks.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Reviews property specific event operations annually and makes appropriate adjustments.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Works directly with high profile and high revenue groups to ensure an excellent customer experience for all customers.
Leading Discipline and Department Teams
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure (e.g., greeting from maitre'd or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).
Assigns all events turned over to Event Planning team (if no DEP).
Manages customer budgets to maximize revenue and meet customer needs.
Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Ensuring and Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Establishes guidelines so employees understand expectations and parameters.
Managing the Sales and Marketing Strategy
Conducting Human Resources Activities
Works with Human Resources to ensure compliance with all applicable laws and regulations.
Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings).
Reviews staffing levels to ensure that guest service and operational needs are met.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.