Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Dir-Event Planning & Ops

Expired Job

Marriott Hotels Resorts /JW Marriott Atlanta , GA 30301

Posted 3 months ago


Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). Position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.


Education and Experience

High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.


Managing Event Planning Operations

Leads execution of activities to support the Event Management strategy.

Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.

Ensures the property is apprised of all groups that will impact property operations.

Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.

Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.

Leads the catering menu development process.

Works with culinary team to ensure compliance to food handling and sanitation standards.

Oversees turned opportunities function space and group room blocks.

Maintains inventories to maximize customer satisfaction and revenue opportunities.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Reviews property specific event operations annually and makes appropriate adjustments.

Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Works directly with high profile and high revenue groups to ensure an excellent customer experience for all customers.

Leading Discipline and Department Teams

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure (e.g., greeting from maitred or event services team, food and beverage delivery, fulfillment of special requests, invitation to return).

Assigns all events turned over to Event Planning team (if no DEP).

Manages customer budgets to maximize revenue and meet customer needs.

Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).

Ensuring and Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Establishes guidelines so employees understand expectations and parameters.

Managing the Sales and Marketing Strategy

Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

Conducting Human Resources Activities

Works with Human Resources to ensure compliance with all applicable laws and regulations.

Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., Banquet Event Order meetings, pre-event briefings and staff meetings).

Reviews staffing levels to ensure that guest service and operational needs are met.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Dir Clinical Svcs Bh

Universal Health Services

Posted 3 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 :: Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient's needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person, physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life. Talbott Recovery Campus is currently seeking a Director of Clinical Services to provide leadership and oversight of the clinical program and associated activities within the facility. Position Summary The Director of Clinical Services is responsible for ensuring the integrity of the core clinical product - the Talbott Recovery Model of treatment, using current, relevant, evidence based practice techniques (DBT, trauma treatment, etc.). This position provides oversight of operational activities by proactively monitoring and analyzing existing practices, develops and implements plans for enhancing productivity, compliance, profitability and therapeutic milieu. The Director of Clinical Services is responsible for hiring and retaining the best staff available; continuously improving organizational processes and effectiveness; facilitating treatment team meetings, conducting staff meetings and ensuring provision of individual supervision; staff scheduling to balance both quality and efficiency of coverage; oversees program schedule to meet the unique needs of patient population and any unique service groups, based on level of care. The Director of Clinical Services establishes systems for both quantitative auditing and qualitative peer review that ensure standards are met and maintained over time. Knowledge, Skills and Abilities Demonstrated leadership skills and characteristics Professional values and treatment philosophy in alignment with Talbott Recovery Campus and Foundations Recovery Network model of treatment. Must have high level of interpersonal skills. This position continually requires demonstrated poise, professionalism, tact and diplomacy. Master's Degree in psychology, social work or related field Full clinical licensure in the state of Georgia: LPC, LCSW, LMFT Minimum 3 years experience post full clinical licensure, specializing in training and providing clinical supervision Minimum 3 years supervisory/managerial experience :: Universal Health Services Atlanta GA

Dir-Event Planning & Ops

Expired Job

Marriott Hotels Resorts /JW Marriott