Director,Educ&Nursing Informatics

Overview

The RN Nursing Informatics will serve as an applications analyst acting as the clinical liaison to nursing, medical staff, staff and otherpatient/non-patient care areas to coordinate aspects of planning, designing, development, implementation, maintenance, and evaluation of clinicalinformation systems including the electronic medical record. Duties include analyzing complex clinical operations and structure processes to facilitatedecision making regarding clinical systems; utilizing the knowledge and skills of clinical practice to determine clinical functions that are suitable forcomputer applications; and ensuring information systems are consistent with professional standards of practice. The RN Nursing Informatics will stayabreast of information technology, provide opinions on emerging technologies, and aid in adopting technology and incorporating it into existing systemsand procedures. Leads or participates in projects involving technical components or technological risk. Directly reports to the CNO.

This position requires the full understanding and active participation in fulfilling the mission of Whittier Hospital Medical Center ("WHMC"). It is expectedthat the employee demonstrate behavior consistent with the core values of WHMC. The employee shall support Whittier Hospital Medical Center'sstrategic plan and goals and direction of the performance improvement plan. The employee will also be expected to support all organizationalexpectations including, but not limited to; Customer Service, Patient's Rights, Confidentiality of Information, Environment of Care and WHMC initiatives.

Responsibilities

SERVICE/LEADERSHIP

• Makes effective decisions that move theorganization toward its vision and achieve theorganization's goals.

• Integrates department services with otherdepartments to assure coordinated hospitaloperations.

• Communicates effectively in writing and verbally toensure understanding. Leads through listening,questioning, etc.

• Effectively through change, dealing positively withresistance to change.

• Effective in team building, conflict mediation andnegotiation.

• Demonstrates the willingness and ability to performadditional duties and responsibilities in differentareas of the hospital on an as-needed basis or asdetermined by senior management.

• Maintains confidentiality as related to jobresponsibilities.

• Exhibits willingness to resolve problems as theyarise.

• Attends required meetings. Present on time and isengaged in processes. Takes initiative in meetingsand assumes responsibility for completing specialassignments.

• Models the organization's Mission, Vision and CoreValues. Supports Patient Satisfaction initiativesincluding rounding and teamwork.

• Consistently projects positive professional imagethrough appearance and behavior.

• Completes assigned work on time.

• Has read, understands, signed and conductshis/herself in accordance with the Standards ofConduct.

• Demonstrates an understanding of customerneeds. Demonstrates courtesy, diplomacy, andtact in interactions with internal and externalcustomers.

QUALITY

• Develops and implements policies and proceduresthat guide and support the provision of services.Reviews and revises policies and procedures asnecessary, but every 3 years at a minimum.

• Takes a system approach to problem-solving andprocess improvement that involves staff.

• Participates in Joint Commission preparationactivities and organizes all elements of the surveyprocess including chapter preparedness, newstandards implementation and corrective actions.Achieves substantial compliance during audits/reviews, inspections, etc.

GROWTH Organizational:

• Demonstrates foresight in planning for changes inservices, work demands and staffing.

• Aligns departmental planning with the strategicplan of the organization.Individual:

• Demonstrates initiatives to improve owncapabilities as a leader.

• Sets goals for self; meets with senior manager toevaluate progress.

• Remains current in professional field.

• Maintains licensure, certification as appropriate.

COST

• Effectively uses financial information for strategicand operational decision-making.

• Consistently remains within established budgetSWB/PAPD and supplies/PAPD.

• Monitors and manages employee time andattendance records (KRONOS) for accuracy andtimeliness through electronic or manual systems.

• Identifies and implements methods of controllingcosts or generating revenue while providingmaximum value to both the patient and the hospital

• Demonstrates an understanding of the costsassociated with an unsafe environment and worksto minimize risk.

• Assumes a proactive role in the reduction ofinjuries by appropriate and timely employeeeducation, investigations and follow-up. Assuresemployees utilize proper ergonomics.

PEOPLE

• Understands and effectively administers humanresource policies and procedures.

• Understands and complies with employment laws(EEO, FMLA, ADA, etc.).

• Effectively coaches, counsels and disciplinesemployees. Provides ongoing feedback to staff.

• Effectively interviews and selects competent andqualified staff.

• Effectively supervises, delegates, schedules andassigns work to achieve goals.

• Effectively orients, trains and develops staff.

• Demonstrates commitment to hospital staff'scontinual learning, growth and development.

• Educates hospital staff to processes and standardsas needed to improve/promote quality initiatives.

• Conducts employee performance evaluations ontime.

• Effectively administers policies and proceduresregarding safety, environmental health, and riskmanagement.

• Demonstrates an understanding of turnoverrelative to department. Works to minimizecontrollable turnover.

INFOMATIC

• A. Attends department specific education/training, inservices,and staff meetings.B. Conducts department specific performance improvementprojects as related to information management and nursingeducation.C. Acts as the liaison between clinical workflows and informationtechnology in the implementation, optimization and ongoingsupport of clinical systems involved with systems/programssuch as electronic medical records.D. Leads or participates in research and development programsor other projects related to the evaluation, selection,implementation and use of advanced information technologyrelating to the clinical environment.E. Provides technical advice with clinical consideration eitherindependently or as part of a project team in relativelytechnical or complex areas, e.g., network design, networkmanagement, technology assessment, desktop services, datacommunications and messaging services, Internet andrelated technologies, etc., where such advice is essential tothe ultimate success of a project or other initiative.F. Solves difficult technical problems with clinical considerationthat are referred by others, independently or in concert withsenior staff, vendors, or outside experts as may be required.G. Tracks problem resolution by external parties, ensures follow-up, and communicates status to all who may be interested.H. Maintains a high level of expertise and competence in currentand emerging technologies and nursing advances that arepertinent to the business and/or which are assigned;maintains knowledge of all clinical applications that interfaceacross the facilityI. Tracks vendor developments to guide the organization'smigration to new releases of hardware and software withinacceptable timeframe, budget and quality constraints.J. Educates and trains junior staff related to informationtechnology and technology management through on-the-jobinstruction and formal training programs.K. Maintains current knowledge of legal, regulatory and practicestandards as well as policies and procedures that aresupported by clinical applications.L. Serves as a subject matter expert in applications supported.
• M. Manage end-user education, issues and setup applications,including table profile changes and parameter changes.N. Direct re-engineering of clinical activities, as required, toimprove the measured outcomes of patient care activities.O. Leads Joint Commission preparation activities and organizesall elements of the survey process including chapterpreparedness, new standards implementation and correctiveactions. Achieves substantial compliance during audits/reviews, inspections, etc.P. Completes annual Plan, summary and reviews as necessary

EDUCATIONProgramDevelopment

• A. Responsible for performing and documenting facility-wideneeds assessments.B. Assists staff to identify learning needs and develops strategicplan to meet needs.C. Reviews data which may reveal learning needs.D. Meets with leadership to discuss & plan facility-wideeducational department/hospital needs.

Planning

• A. Develops annual education plan that reflects the strategic
• plan of the facility.B. Designs educational programs which facilitate theattainment/maintenance of standards of care establishedwithin the organization.C. Plans educational activities that meet licensing boardrequirements, while adhering to regulatory standards.D. Develops effective written materials, i.e., outlines, lessonplans, handouts, evaluation tools/exams as needed.E. Applies concepts of learning to meet individual/group needsbased on the age, culture, and educational level.F. Coordinates patient education by supporting staff withresources, educational materials and classes.

COMMUNITYRELATIONS

• Represents the facility by interfacing with various CommunityCorporate organizations.

AGE SPECIFICCOMPETENCY

• A. Incorporates adult learning concepts in all aspects ofeducational programs.B. Adjusts curriculum and presentation toaccommodate various age/developmental learning groups.C. Coordinates a system for age specific education from birth toend of life for all clinical staff.

Qualifications

A. Education: Bachelor Science in Nursing or Bachelors in Computer Science/Engineering or Informatics preferred.

B. Required Licensure: California Registered Nurse License and BLS certification required.C. Minimum Experience: 3 years acute clinical nursing experience.D. Leadership experience: 1 year supervisory experience required.E. Knowledge: Understanding of key information technologies, network and system technology, expert in micorsoft applications,project management, ability to multitask and complete complex projects across departmental lines.