Director, WW Facilities And Workplace Management

User Testing San Francisco , CA 94118

Posted 4 months ago

Company Description

UserTesting enables companies to put their customers at the center of every business decision by leveraging the power of human insights. The most advanced on-demand customer insights platform, UserTesting enables product managers, UX researchers and designers, marketers, and digital executives to connect with their exact target customer in a matter of hours and uncover actionable insights that drive ROI. More than 35,000 companies have adopted UserTesting to make smarter business decisions throughout the design and development of their digital experiences as well as in their marketing messaging and competitive positioning.

Job Description

UserTesting is looking for a dynamic and creative Director to be head of the global Facilities and Workplace Management team as we expand around the world. The team's goal is to ensure that we have capacity for our employees to easily work, that our vendors are performing, and that our team is happy with their workplace and the things we provide their, like food!

This person will report into the Chief People Officer at UserTesting.


  • Drive global facilities planning and implementation strategy to align with business growth

  • Manage global property sourcing, construction planning, and facilities project management.

  • Travel to existing or prospective facilities sites as required, travel expected to be up to 25% time.

  • Serve as the primary facilities contact for all locations; maintain and track leases, contracts and insurance certifications

  • Manage to provide timely and scalable facilities solutions for expansion, satellite office addition, and remote/hosted sales offices

  • Lead expansion projects from collecting cross-functional requirements to managing facilities, construction and office migration

  • Oversee workspace planning and design of floor space and workstations for all sites.

  • Manage global facilities budget

  • Design and develop organizational policies relevant to the facilities management

  • Oversee global facilities vendor management, including service contract review and negotiation; Develop and maintain relationships with our vendors and partners to ensure quality service for existing and future facilities locations.

  • Manage global workplace teams to respond and resolve facilities service requests

  • Direct the food service requirements of each office and ensure we are in sync with employee needs and budgets

  • Develop, enforce, and maintain corporate health and safety policies and programs

  • Implement an ergonomic program for employees in our offices and home offices

  • Oversee safety training, job safety analysis, compliance audits and incident response as needed.

Minimum Qualifications:

  • Global facilities management experience is a must

  • 8-10 years of experience in facilities management and 3 years in relevant leadership roles

  • Associates or Bachelors Degree in Business, Management or other related discipline.

  • Familiar with Cal OSHA and Federal OSHA regulations and managing Life Fire Safety equipment, and Emergency Response Teams

  • Proficient Microsoft office skills ( Word, Excel, PowerPoint)

  • Excellent oral and written communication skills, great negotiation skills

  • Good interpersonal and team working skills; able to deal positively and productively with complaints and conflicts

  • Ability to work in a fast-paced, high-pressure environment.

  • Self-starter; able to adapt to changing priorities and work on multiple projects

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Director, WW Facilities And Workplace Management

User Testing