Director, Workplace Experience

On-site 5 days/week in New York, NY

About the Team

The Workplace Experience Team at College Board is a team of dedicated individuals with a passion for top notch internal customer service and support. The team works full-time on-site from our offices: New York, Puerto Rico, and Reston, Virginia. Our main purpose is to ensure our facilities are safe, well-equipped, and a place where people can connect, engage with each other, and get things done. We partner with divisions to ensure all staff make the most of their time together - onsite and remote.

About the Opportunity

As our Director of Workplace Experience (WX), you lead the New York office operations, maintenance, and building/administrative policies, shaping the onsite experience so employees can make the most of their time together. You are the face of the New York Office, and you are trusted to get things done - from the equipment maintenance to the planning of our holiday party. You lead the culture of the office, leaning into our core values and operating principles. You collaborate with leaders across the organization to support organizational priorities and strategies. You ensure our New York Office is safe, well-maintained, and as effective as possible in a hybrid world.

In this role, you will:

Office Operations (75%)

• Manage the day-to-day operations of College Board's New York Office, managing the relationship with property managers, building engineers, and facility vendors to support overall building functions.

• Develop and maintain onsite policies and procedures to include emergency evacuations, physical security and access control, and general building and equipment maintenance, ensuring a safe and workable office environment

• Innovate and maintain office operations policies to include meeting support, space management, standards of cleanliness and organization, and general administrative policies to provide a welcoming, engaging, and effective office environment

• Provide administrative support and functions as needed to include mail/packages, large meeting setup and breakdown, and common space and amenity upkeep.

• Maintain onsite equipment and systems, troubleshooting issues and working with vendors to ensure proper function of the space and its equipment

• Provide general office operations support as needed to include mail/packages, large meeting setup and breakdown, common space upkeep and cleanliness, and space management functions.

Facilities and Special Projects (15%)

• Lead large-scale design, build out, and office move projects as needed, project managing and being the onsite point of contact for vendors, consultants, and contractors needed to successfully complete the project

• Lead or assist with special projects with efficiency and an end-user mindset

Events and Connection Opportunities (10%)

• Effectively lead the planning and execution of all-office functions and engagement-related events, such as holiday parties and luncheons

About You

You have:

• A passion for customer service and driving engagement and culture

• Strong organization and prioritization skills and the proven ability to lead multiple projects in concert, both independently and as a member of the team

• Adept problem-solving skills, including using data to inform decisions and actions

• Excellent verbal and written communication skills

• Proven ability to lead team culture, build relationships and work well with others

• A passion for supporting educational and career opportunities for millions of students

• Excellent PowerPoint, Word, and Excel skills

• Bachelor's degree is preferred

• Ability to lift up to 50 lbs

• Flexibility to travel up to 10% of time to support other CB facilities, as needed

About Our Process

• Application review will begin immediately and will continue until the position is filled

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $85,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

• A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more

• Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility

• A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year.

• We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.

• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).

• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.

• We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.

• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.

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