Director, Virtual Primary Care

Doctor On Demand Los Angeles , CA 90009

Posted 2 months ago

About Doctor On Demand

Doctor On Demand's mission is to improve the world's health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we've developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It's as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn't required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.

Job Summary:

The Director, Virtual Primary Care is accountable for the business and operations of the direct-to-consumer Virtual Primary Care offering. This individual will oversee the launch of the product, and drive patient satisfaction and financial success by coordinating across functional areas.

Duties/Responsibilities:

  • Guide direct-to-consumer (DTC) product strategic direction including pricing, incorporating internal and external inputs, and integration into broader Virtual Primary Care offerings

  • Work in partnership with Product team to identify and implement features specific to market, helping to make roadmap tradeoff decisions based on consumer needs

  • Establish and achieve utilization, engagement and revenue goals

  • In partnership with Patient Marketing, develop marketing strategy to position product as premier offering including building out target audiences, product positioning, marketing channels and customer acquisition targets

  • Leverage existing and new outreach channels to upsell patients currently leveraging Doctor On Demand and identify targeted new user populations

  • Implement effective feedback channels to gather patient experience and inform development

  • Work collaboratively across integrated offering, including Behavioral Health and Clinical Operations, to support a seamless patient experience

  • Perform direct market and company research; engage with various participants in the healthcare ecosystem

  • Develop and guide implementation of innovative approaches and partnerships to drive engagement and support overall Virtual Primary Care strategic roadmap

  • Other duties as assigned.

Required Skills/Abilities:

  • Strong operational management experience, including delivering results in a matrixed environment

  • Sharp industry acumen, demonstrating expertise and knowledge in the healthcare technology and services space

  • Strength in developing strong relationships with industry stakeholders

  • Robust communication skills and executive presence with the ability to correspond effectively and present information succinctly to executive stakeholders

  • Highly organized and able to manage multiple projects simultaneously, meeting key deliverable deadlines and process milestones while managing various stakeholders

  • Ability to function well in a high-paced environment

  • Proficient with Google Suite or related software

Education and Experience:

  • 7-10 years of experience in innovative care delivery models, including primary care, behavioral health, and/or concierge medicine

  • Expertise in consumer marketing and product development

  • College degree required; Masters degree preferred or equivalent work experience

  • Experience in virtual care delivery a plus

Physical Requirements:

  • Ability to remain seated in a stationary position for prolonged periods

  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., picking up and computer / laptops) may be required

  • Good manual dexterity required to use common office equipment (e.g., computers, laptop, and mobile devices)

  • Some overnight business travel may be required

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, Doctor On Demand reserves the right to revise the job or to require that other or different tasks be performed as assigned. All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to which will be required in this position, employees may be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

Doctor On Demand provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, military and veteran status, or any other characteristic protected by federal, state or local law. In addition, Doctor On Demand will provide reasonable accommodations for qualified individuals with disabilities.

Other details

  • Job Function Business Development

  • Pay Type Salary

Apply Now

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Director, Virtual Primary Care

Doctor On Demand