Director, UX Research

Company Overview

At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitability through machine learning algorithms. We are building the world's most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.

Role:

As the Director of UX Research, you will lead our efforts to deeply understand our users and their jobs to be done (JTBD),. You'll be responsible for creating detailed user personas, mapping out their day-to-day experiences, and uncovering the critical JTBD that our products must fulfill. This role is not just about gathering insights; it's about translating these insights into actionable strategies that guide product development and innovation.

Responsibilities:

Strategic Leadership: Develop and execute a comprehensive UX research strategy that aligns with our product roadmap and business goals. Lead the UX Research team, fostering a culture of curiosity and insight-driven product development.

User Personas and Journey Mapping: Craft detailed user personas and map "day in the life" scenarios to understand the context, challenges, and opportunities our users face. Utilize these insights to inform product design and development.

Understanding JTBD: Conduct in-depth research to uncover the "jobs to be done" for our users, guiding the product team in creating solutions that contextualize user pain points and deliver right outcomes

Collaborative Insight Integration: Work closely with product managers, designers, and engineers to ensure research findings are integrated into product strategies, design decisions, and development priorities.

Research Methodology Excellence: Apply a broad range of qualitative and quantitative research methods to gather insights at different stages of the product lifecycle, from conception to launch and beyond.

Evangelization and Advocacy: Serve as an advocate for UX research, promoting its value throughout the organization and ensuring stakeholders at all levels understand and act on research findings.

Qualifications:

• 8+ years of UX research experience, with a focus on B2B or enterprise technology, including significant experience in leadership roles.

• Demonstrated expertise in creating user personas, mapping user journeys, and identifying jobs to be done.

• Proficient in a wide range of qualitative and quantitative research methodologies.

• Strong leadership skills with a track record of building and mentoring high-performing teams.

• Exceptional communication and collaboration skills, capable of working effectively with cross-functional teams.

• Master's or PhD in Human-Computer Interaction, Psychology, Social Science, or a related field is preferred.

Our Values:

• Customer Obsession

• Take Ownership & Deliver Results

• Bias for Action

• Dive Deep

• Curiosity & Self-Learning

• Hire & Develop the Best

• Win as a Team

• Think Big, Take Bets, and Innovate

Benefits:

• Stock Options, 401K plan, FSA and HSA programs

• Health insurance, Life Insurance, Long-term, and short-term disability

• Generous holiday and time off policy including unlimited PTO, 4th Friday of every month off for the whole company

• WFH benefits including, flex work from home hours, Mobile and Broadband reimbursement, Fitness reimbursement, home office set-up fees