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Director, Usit Digital Technology Solutions

Expired Job

Mcdonald's Corporation Chicago , IL 60602

Posted 2 months ago

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us to build an even better McDonald's. Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.

McDonald's is a people business just as much as it is a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas. Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago.

It is set up to be a global hub that fosters collaboration and innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, grab a McCafe on any floor or utilize the latest technology to connect to your team around the globe. With an onsite caf and our 8000 square foot gym (and a McDonald's, of course!), our office helps us connect with each other like never before.

At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and advancing our industry on sustainable sourcing to youth employability initiatives and our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We will continue to take on big, global initiatives while remaining great neighbors and supporters of our local communities.

We are moving fast and are adding to our world-class team. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

We are customer obsessed, committed to being leaders in our industry and believe we are better when we work together. Over the last year, we have launched home delivery, radically enhanced the digital experiences of our restaurants, introduced mobile pay and have so much more to come. With all the new projects and initiatives, it is an exciting time to be on the team that is helping to make a Better McDonald's!

McDonald's goal is to be a modern, progressive burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. In response to this consumer driven trend, McDonald's has integrated a global digital commerce platform with the traditional restaurant POS to enable sales growth and connect more personally with McDonald's customers.

Restaurant technology plays a critical role in restaurant operations. And digital technology now plays an essential role as a customer connection channel in addition to facilitating restaurant transactions.

Position Description

The Director of US IT Digital Solutions Development is accountable for the long-term strategy and current releases of customer-facing and crew-facing US digital technologies, including the McDonald's mobile app, eCommerce Platform, digital signage, and CRM (Customer Relationship Management). While US customers are the primary focus, a global mindset is required to realize cost efficiencies and maintain compatibility over time.

The candidate must have an appreciation for McDonald's 24x7 business cycle. This person will make strategic business decisions to maximize short-term uptime and long-term brand building, minimize support needs by systems failing gracefully, and enable a reasonable hardware reinvestment cycle.

Key stakeholders include US Owner/Operators, internal business areas such as Operations, Digital, Global IT, Marketing, Legal, and many others. Close partnership with strategic partner Capgemini is critical.

This leader orchestrates between the Project Management Office and Senior Project Managers to track progress against planned commitments and collectively adjusts program plans to ensure effective completion of commitments. This individual utilizes effective governance and change management disciplines to help plan, sequence business initiatives, and assess the impact of changes to the US strategy or priorities on the technology plan.

A key responsibility is instituting McDonald's Project Management standards and best practices to ensure programs are delivered on time, on budget, and with the capabilities committed in the project charter.

The ideal candidate will be results and measurement driven, an exceptional communicator, and exhibit teamwork and influencing skills that foster a collaborative and continuous improvement environment. The successful candidate will also be recognized for his/her ability to attract and develop top talent for the leadership pipeline.

  • USIT Digital Strategy
  • Through partnering with other McDonald's disciplines, define the long-term (3-5 Year) IT Strategy for McDonald's US digital technology, including mobile, DMB, and CRM software with an eye toward cross-channel mass personalization
  • Execution
  • Execute digital technology strategy by leading localization and implementation of the individual technology components
  • Operational Support
  • Ensure processes are in place to support the 24x7 operational needs of these technologies
  • Business Relevance
  • Evaluate the economic viability, high-level business case, and funding model for US digital technology initiatives
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Director, Usit Digital Technology Solutions

Expired Job

Mcdonald's Corporation