Director, Usit Digital Technology Solutions

Mcdonald's Corporation Chicago , IL 60602

Posted 3 months ago

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us to build an even better McDonald's. Today, we are growing with velocity and are focused on modernizing experiences while delivering incredible value and quality in the food we serve.

McDonald's is a people business just as much as it is a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy.

The Quick Service Industry requires quick thinking: our work culture is flexible and dynamic to ensure we are executing with pace and sharing our latest ideas. Our new, state-of-the art headquarters is located in the booming West Loop area in the heart of downtown Chicago.

It is set up to be a global hub that fosters collaboration and innovation: take a class at Hamburger University, sample future menu items in our Test Kitchen, grab a McCafe on any floor or utilize the latest technology to connect to your team around the globe. With an onsite caf and our 8000 square foot gym (and a McDonald's, of course!), our office helps us connect with each other like never before.

At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and advancing our industry on sustainable sourcing to youth employability initiatives and our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners. We will continue to take on big, global initiatives while remaining great neighbors and supporters of our local communities.

We are moving fast and are adding to our world-class team. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

We are customer obsessed, committed to being leaders in our industry and believe we are better when we work together. Over the last year, we have launched home delivery, radically enhanced the digital experiences of our restaurants, introduced mobile pay and have so much more to come. With all the new projects and initiatives, it is an exciting time to be on the team that is helping to make a Better McDonald's!

McDonald's goal is to be a modern, progressive burger company delivering a contemporary customer experience. Customers are expecting new and exciting experiences and services that are easy to use and seamlessly integrated into their daily lives. In response to this consumer driven trend, McDonald's has integrated a global digital commerce platform with the traditional restaurant POS to enable sales growth and connect more personally with McDonald's customers.

Restaurant technology plays a critical role in restaurant operations. And digital technology now plays an essential role as a customer connection channel in addition to facilitating restaurant transactions.

Position Description

The Director of US IT Digital Solutions Development is accountable for the long-term strategy and current releases of customer-facing and crew-facing US digital technologies, including the McDonald's mobile app, eCommerce Platform, digital signage, and CRM (Customer Relationship Management). While US customers are the primary focus, a global mindset is required to realize cost efficiencies and maintain compatibility over time.

The candidate must have an appreciation for McDonald's 24x7 business cycle. This person will make strategic business decisions to maximize short-term uptime and long-term brand building, minimize support needs by systems failing gracefully, and enable a reasonable hardware reinvestment cycle.

Key stakeholders include US Owner/Operators, internal business areas such as Operations, Digital, Global IT, Marketing, Legal, and many others. Close partnership with strategic partner Capgemini is critical.

This leader orchestrates between the Project Management Office and Senior Project Managers to track progress against planned commitments and collectively adjusts program plans to ensure effective completion of commitments. This individual utilizes effective governance and change management disciplines to help plan, sequence business initiatives, and assess the impact of changes to the US strategy or priorities on the technology plan.

A key responsibility is instituting McDonald's Project Management standards and best practices to ensure programs are delivered on time, on budget, and with the capabilities committed in the project charter.

The ideal candidate will be results and measurement driven, an exceptional communicator, and exhibit teamwork and influencing skills that foster a collaborative and continuous improvement environment. The successful candidate will also be recognized for his/her ability to attract and develop top talent for the leadership pipeline.

  • USIT Digital Strategy
  • Through partnering with other McDonald's disciplines, define the long-term (3-5 Year) IT Strategy for McDonald's US digital technology, including mobile, DMB, and CRM software with an eye toward cross-channel mass personalization
  • Execution
  • Execute digital technology strategy by leading localization and implementation of the individual technology components
  • Operational Support
  • Ensure processes are in place to support the 24x7 operational needs of these technologies
  • Business Relevance
  • Evaluate the economic viability, high-level business case, and funding model for US digital technology initiatives
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director / Senior Technology Officer Treasury Payment Solutions Technology


Posted 2 weeks ago

VIEW JOBS 11/1/2018 12:00:00 AM 2019-01-30T00:00 The Director, Treasury Payment Solutions Technology is responsible for the overallmanagement of the Treasury Payment Services technology development portfolio. The Director Treasury & Payment Solutions Technology rolecovers all aspects from strategic planning to delivery and support applicationservices. The job incumbent manages multiple development groups (directgroups that report to this role and indirect groups within the Bank andexternal suppliers) that are accountable for on-time, on-budget delivery of qualitysolutions which includes analysis, design, development, implementation, andsupport of applications to ensure and/or maintain alignment with IT strategiesfrom multiple line of businesses, and adhering to bank technology standards. Key Accountabilities: 1)Business Delivery & Operational Effectiveness (50%) 2)Strategic Leadership (20%) 3)Change Management & Innovation (10%) 4)Vendor Management (10%) 5)Risk Management (10%) SPECIFICACCOUNTABILITIES BusinessDelivery & Operational Effectiveness – 50% * Identifies opportunities and provides recommendations to senior management, executives and clients. This may involve creating a common framework or introducing new technologies, which ultimately contributes to improved efficiency, cost reduction, application stability, accessibility, etc. * Oversees the completion of project deliverables by providing appropriate approvals, guidance, and resources for the development teams. This helps ensure optimal quality of the applications while delivering a solution that is aligned with the business strategy * Provides solutions to complex technical issues to ensure the optimal solution is recommended to the LTO and clients and communicates complex technical strategies and design to senior management, executives, and clients to gain their support and/or approval of the recommended approach. * Reviews, approves, and provides technical expert guidance on the Operational Vision (or business case) and application architecture, as prepared by the Senior Business Consultant and/or Senior Business Technology Specialist and / or Enterprise Architect and/or Senior Technology officer, to ensure that they are aligned with Enterprise standards and that they are appropriate in satisfying the technical strategy and design for the clients * Prioritizes and optimizes development teams activities for multiple initiatives of varying complexity in order to meet client demands and priorities while maintaining defined Service Level Agreements (SLAs) and technical stewardship over platform applications * Creates proper planning process (e.g., development of a pandemic plan and development of a Business Continuity Plan) to ensure performance, availability, and problem recovery of platform applications in achieving the agreed Service Level Agreements (SLAs) * Reviews and approves the selection of development, testing, and implementation tools, as determined from the collaboration between the Application Software Development staff and the three relevant development support groups, Development Technology Services [DTS] or Development Support, Infrastructure group, and Enterprise Architecture, and evaluates the selection from a financial and productivity perspective in order to provide final approval of the tool selection * Liaises with third party vendors on contract negotiations and understands and validates the vendor technical architectures to ensure they are aligned with the Enterprise standards or, at minimum, are well understood by employees and have the necessary approvals from governing bodies within the Enterprise * Provides project governance, and interacts and collaborates with team members and other departments when appropriate, to define accountabilities, communicate the status of work items, and discuss barriers to the delivery of work * Owns the creating, managing, and overseeing the investment plan and manages financials to ensure that they fall within the approved fiscal year plan * Provides managerial leadership to managers, and staff, which includes structuring development teams, holding regular two-way meetings, setting context, building staff development plans, providing feedback on performance evaluations, mentoring, and coaching, in order to create and maintain high-performing teams and drive strong employee engagement. StrategicLeadership 20% * Establishes a framework for line of business technology strategy, focusing on technology capabilities vis-à-vis peer and competitor banks, organizational direction and strategy, and cost competitiveness * Partners with solution managers and business manager for strategic decision-making, including solution selection, initiative selection and planning, and roadmap definition; takes an ownership role when these items cross lines of business and solutions * Engages with strategy leaders from other CIO areas to identify best practice and ensure consistency where appropriate * Creates delivery strategy for programs and initiatives that cross lines of business * Promotes the development and implementation of standardized processes, tools, and methodologies across the organization, particularly for program/project delivery and the technology strategy * Leads cross-functional and strategic initiatives where required * Translates Technology trends and future requirements into an integrated US Treasury & Payment Solutions Technology strategy to meet evolving business requirements and create a competitive advantage. * Performs regular reviews on the overall US P&C Technology strategic direction and priorities, analyzing the ability to deliver on strategic goals and making recommendations for changes as required. * Supports the LTO in establishing mechanisms to track and report on progress and identify impediments to strategy implementation. * Reviews and recommends approval of US Retail Payments and Treasury & Payment Solutions Technology's strategic plans for compliance with overall Technology's strategic direction. * Represents the Bank on external committees as required to provide input into policy development. ChangeManagement & Innovation 10% * Acts as a change agent, influencing business partners to support and implement appropriate methodologies in critical process/program improvement initiatives. * Leads change in support of a high performance culture by successfully embedding process improvement methodologies as a way of doing business. * Serves as the lead change agent within US P&C Technology by driving the required cultural transformation and the adoption of successful process improvement practices and by identifying barriers to success within the business and across vertical groups and facilitating resolution as appropriate. * Facilitates impacts of change within the business or division ensuring the units understand business strategy that is driving the change for improvements. * Directs the design of new processes, implementation plans and/or change management plans as appropriate to support recommended business process/program improvements. VendorManagement 10% * Responsible for managing, in partnership with designated supplier relationship managers, contract and relationship matters of large and more complex nature that relate to contracted and outsourced services. Focus of vendor management engagement is to maximize the quality of service delivered and the fulfillment of the services contracted. RiskManagement 10% * Within the mandate of this role and BMO's three lines of defense model, ensure business decisions and activities fall within the risk appetite of the Bank, and that internal controls are in place and functioning effectively to support management decision-making that protects our assets and adheres to applicable corporate policies, operating directives, laws and regulations (including risk, compliance, and AML). * Experience with Financial Services Technology, particularly in the Lending arena * Business degree with 10 years of technical/consulting or related experience, MBA preferred * Expert analytical, critical and conceptual thinking skills * Seasoned level of knowledge of the technology business, change management, project management, financial planning * Expert leadership/people management and communication skills in broad, complex and diverse business areas * Expert ability to meet deadlines, manage costs, impact and influence business outcomes, handle multiple priorities, build relationships at both the team and executive levels * Exceptional problem-solving skills * Proven ability to manage outcomes through management and influence of multiple stakeholders at the most senior levels within the organization and across multiple vertical groups * Proven record of initiative-taking in matters of strategic importance to the organization * Demonstrated thought leadership and ability to generate change that clearly contributes to business success * Ability to provide long-term strategic guidance to one or more major technical, business or support units * Proven track record of success in managing simultaneous multiple, diverse and complex initiatives. * Possesses extensive practical experience in application development and/or client solution delivery in order to understand and verify technical designs * Demonstrates expert knowledge of design and analysis methodology and application development processes from both an industry and BMO perspective * Exhibits expert understanding of the Software Development Life Cycle (SDLC), Quality Assurance requirements, and software development control and release procedures * Demonstrates expert understanding of emerging technologies and industry directions * Strong Financial, Risk, & Vendor Management skills; and Vendor Negotiation skills We're here to help At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we're changing the way people think about a bank. As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities. #LI-128297346_SP1 BMO Chicago IL

Director, Usit Digital Technology Solutions

Mcdonald's Corporation