Director, Urgent Care

Community Health System Franklin , TN 37064

Posted 3 weeks ago

Community Health Systems ("CHSPSC, LLC") is one of the leading operators of general acute care hospitals. The organization's affiliates own, operate, or lease hospitals with an aggregate of approximately 21,000 licensed beds. The consolidated organization owns and leases community hospitals that offer quality, cost-effective healthcare including a range of inpatient medical and surgical services, outpatient treatment and skilled nursing care. In over 60 percent of the markets served, CHS-affiliated hospitals are the sole provider of healthcare services.

CHSPSC, LLC seeks a Dir., Urgent Care for its Franklin, TN, headquarters' Physician Practice Services team.


The Director Operations - Urgent Care has responsibility for overseeing the operations of the Company's Urgent Care Segment for freestanding urgent care centers. This position will report to the VP Physician Practice Services but interact with all operational divisions and other corporate staff.


  • Responsible for developing and operating a company-wide standardized, scalable urgent care center model assisting the organization's hospitals in expanding their primary care services with a consumer-friendly access point, facilitating network integration and gaining a competitive advantage in its markets.

  • Provide oversight to the operations of all freestanding and non-HOPD urgent care centers within the company.

  • Operate and execute on the various strategies for urgent care centers within Community Health System markets.

  • Continually evaluate new ideas, new technology and solutions with the goal of enhancing quality, access, productivity and lowering healthcare costs.

  • Provide input on development of new Urgent Care Center

  • Interact with local teams and provide practice tactics and strategy.


  • Candidate must have demonstrated successful leadership in the operations and management of an urgent care center company.

  • Candidate must be comfortable and capable of working in a large, complex, and highly matrixed health care delivery system.

  • Candidate must demonstrate strong values, ethics and integrity.

  • Candidate must have experience in successfully working with physicians, payers and community leaders supporting the overall operation of the urgent care centers.

  • The candidate should possess a leadership style which is based on relationship building, influence, credibility, trust, education and respect - not on command and control.

  • The candidate should be a multi-dimensional thinker with the capacity to communicate, think, plan and act strategically without being locked into a traditional model of health care delivery; the orientation to analyze complex situations and work well with division leadership and multiple corporate departments.


  • Bachelor's Degree required

  • Masters prepared or equivalent in business, finance, accounting or other related discipline with 5 years of related experience and/or training; or equivalent combination of education or experience preferred

  • Must have 3 years of experience at a senior level in an urgent care company including development and operations of a successful urgent care center company.

  • The ability to work, communicate, collaborate and coordinate effectively with multiple stakeholders will be a key trait for the success of this individual.

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Director, Urgent Care

Community Health System