Mtm, Inc. Stuart , FL 34994
Posted 2 weeks ago
What Will Your Job Look Like?
The Director, Transit Technology is responsible for the ongoing maintenance, support, upgrades, new development, and deployment of Transit technology. This includes maintaining an expertise level of knowledge of existing products to help drive the development of new products and services for the company.
The Director, Transit Technology must possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. The Director, Transit Technology guides staff members and project stakeholders by providing hands-on support, monitoring and optimization of all infrastructure components in support of each product.
What You'll Do:
Provides daily guidance and coaching for team members, helping develop and grow talent
Develop, test, resolve, and document new software features for training and deployment
Create and implement a strategic plan for all Transit software installations
Troubleshoot Transit technology software and document issues and expected results
Act as a Project Lead and main point of contact between the IT department and Clients to ensure highest degree of customer satisfaction
Coach direct reports on providing effective consultation services to internal and external customers
Ensure team members are advising the available technology and employing best practices in the use of Transit technology; ensuring that each customer's deployment of transit technology are optimized for maximum value
Deliver educational programs to continuously increase both internal and external stakeholders use of the Transit technology product suites through the use of e-Learning and digital content delivery methods and certifications
Define, implement and monitor individual and team KPI's and metrics
Provide on-going training and coaching on all services and products
Execute project plans to ensure that MTM and MTM Transit are delivering superior customer care and delivering the latest and most applicable versions of the Transit technology to our vendors
Client Relations: Effectively communicates with Project Managers, General Managers, Executives, and Clients
Participates in strategic planning sessions with Technology Leadership
Actively listen and probe customers (internal and external) in a professional and timely manner to obtain further details and purpose of the issue reported. Research and articulately communicate information
May participate in finalist presentations, demos, conference calls, and conduct web demos of EDI capability
Facilitate team environment culture by ensuring efficient and accurate communication throughout the entire organization
Lead evaluation of RFP's, pricing support, new business strategy and implementation of Transit technology
Guide existing team members and new team members on job duties and software guidance
Present information and reporting to internal and external stakeholders
Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What You'll need:
High School Diploma or G.E.D.
Bachelor's degree in information technology or equivalent work experience in Transportation or other Transit related technologies
Minimum of 8 years in an IT and/or Transit role
Minimum 3 years of Transit software support, maintenance, upgrade, and Customer Care experience, 4 years preferred
1+ years of experience demonstrating project lead capabilities
Experience with Routing, Scheduling and Dispatch software
Mobile support experience in the field
Experience with SQL Query Writing
Experience performing software upgrades and software troubleshooting
Even better if you have...
Analytical and problem-solving skills
Ability to assimilate new and existing technologies and 3rd party products
Interpersonal skills with the ability to relate to a diversity of customers and requests
Ability to be effective in a fast paced, dynamic environment and identify with customer needs and circumstances
Strong strategic planning, organizational, problem solving, decision-making, and conflict resolution skills
Exemplary communication skills and the ability to communicate with and present to all levels of clients, employees and customers
Ability to motivate and supervise people toward high productivity
Strong attention to detail with demonstrated competency in customer orientation
Understanding of SDLC processes
Ability to maintain high level of confidentiality
Knowledgeable in the transportation industry
Demonstrate excellent presentation skills
Outstanding attention to detail
Must be able to perform new RFP Interviews with transit agencies
Works well under pressure
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $120,000
Salary Max: $140,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
Mtm, Inc.