Director, Transformation

The Gap San Francisco , CA 94118

Posted 3 weeks ago

Our past is full of iconic moments but our future is going to spark many more. We're looking for the people who'll help make our next decade just as revolutionary as our first five. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, you're the right fit. Come grow with us.


Doris and Don Fisher opened the first Gap store in1969 with a simple idea to make it easier to find a pair of jeans and acommitment to do more. Over the last 49 years, the company has grown from asingle store into a global fashion business with five brands: Gap, BananaRepublic, Old Navy, Athleta and Intermix. We have more than 125,000 employeesworldwide, more than 3,300 stores in 90 countries, several global e-commercesites and we're still growing. Gap Inc. is a Fortune 500 specialty apparelretailer that runs Franchise operations, specialty retail brick and mortar,ecommerce marketplaces, wholly owned websites, and Outlet channels. Core to ourextensive operations are our commitments to Gap Inc.'s Social Environmental& Responsibility practices and our commitment to do more. Headquartered inSan Francisco, with offices globally including New York, London, Shanghai, and

Tokyo we offer the opportunity to grow a career in a global company committedto do more for the communities we operate within.

As a part of our technology organization, GapTech, youwill have the opportunity to build next generation solutions that will transformthe way our customers interact with our family of iconic brands. Our team is onthe path towards a DevOps model, allowing our product teams to have fullownership of design, build and operate with immense scale. From distributedcomputing, to artificial intelligence, mobile, big data and cloud computing,you will have the opportunity to build a career that allows you to make animpact all while learning new technical and leadership skills. We are inspiredby new challenges and push ourselves to create what's next in this dynamicindustry. Come join this diverse team and grow with us.

The Director, Transformation PMO is a critical roleresponsible for the support and execution of strategic business transformationprograms across GapTech. This positionwill manage the processes and tools that will enable GapTech on the journeytowards a fully DevOps model. Thisincludes accountability for financial visibility to the leader team, managementand reporting of transformation goals, and the identification andimplementation of change management processes across the organization. Thisrole will work cross functionally across GapTech and will engage with alllevels to build out processes that will ensure successful outcomes.


  • Facilitate prioritization, planning andexecution of the GapTech Transformation program

  • Drive employee commitment across alllevels of the organization with a focus on key priorities

  • Leverage data in decision making andcourse correct as necessary

  • Introduce new tools, processes, andtechnology that will enable the transformation process

  • Maintain status of transformationinitiatives and track attainment of goals through regular Executive reporting

  • Facilitate risk mitigation and contingencyplanning; Surface issues and risks; Escalate for resolution

  • Demonstrate value and communicatesuccesses regularly

  • Manage internal and externalinterdependencies, resolving blockers and dependencies


  • 10+ years of consulting, engineering, technologyor program management experience

  • Change management experience and workingknowledge of technology organization structure preferred

  • Experience managing large programs or aportfolio of projects

  • Experience working with engineeringdevelopment and ops teams in DevOps model

  • Demonstrated understanding of modernsoftware development and infrastructure tools, processes and practices,including Agile Development, Cloud, DevOps

  • Creative and flexible mindset to planningand problem-solving, ability to lean into the details while maintaining the"big picture"

  • Strength in building partnerships; workingcollaboratively in a matrix, proven influencing skills

  • High degree of financial acumen

  • Demonstrated track record of aligning ITobjectives and programs to business objectives and strategies

  • A highly service-orientated approach witha track record of delivery and client satisfaction

  • Proven ability to provide executive levelcommunication and risk assessments

  • Strong executive presence and experienceadvising and interfacing with senior executives and business leadership ontechnology related issues, excellent executive-level verbal and writtencommunication


  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*

  • Employee stock purchase plan.*

  • Employees receive medical, dental, vision and life insurance.*

  • Employees can apply for tuition reimbursement.*

  • Family care programs.

  • Commuter benefits.

  • Pet Discount Program.

  • For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In 2016, Gap Inc. was named one of the Best Places to Work by the Human Rights Campaign for the thirteenth consecutive year and was the sole winner of the Catalyst award for equality in the workplace in 2016.


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Director, Transformation

The Gap