Director, Title Services

DDI Technology is seeking a Director, Title Services to join our team in Irmo, SC
DDI Technology, a wholly-owned subsidiary of IAA Holdings LLC and RB Global Inc., provides a complete automotive titling and registration suite for all participants in the US automotive industry.
The Director of Title Services is responsible for leading a team of title processing professionals providing Business Process Outsource titling and registration solutions to dealer and lending participants in the US automotive industry. This position is a key driver to win new business and develop profitable customer relationships. The incumbent must maintain expert-level knowledge of all DDI products and services while fostering an All-In, One Team working environment.
Responsibilities include (but are not limited to the following):

Lead a team of managers, supervisors, and title center team members to attain and exceed production targets
Develop a flexible staffing model designed to evolve with changing client needs in an exceptionally competitive marketplace.
Build strong relationships with both internal and external customers and work closely with operational departments cross the RB Global enterprise.
Develop, monitor, and refine best practices and work standards with particular emphasis on implementing findings of continuous improvement initiatives.
Strategize, recommend, organize, develop, and implement training enhancements.
Evaluate information on an ongoing basis from multiple systems while dynamically monitoring key performance indicators (KPIs)
Establish and monitor key performance indicators (KPIs) to measure the performance of product delivery teams.
Develop a deep understanding of competitor strategies, tactics and products
Maintain an expert-level understanding of the US automotive industry
Propose strategies and tactics to manage competitive threats and leverage marketplace opportunities.
Develop and provide accurate, timely reporting to C-level and executive management
25% Travel is expected.

Competencies and Requirements:

Bachelor's Degree and 5 years leading a team in a BPO production environment.
Excellent written, verbal communication and PowerPoint-enabled presentation skills.
Exceptional problem solving and analytical skills
Demonstrated ability to make data-based decisions
Excellent written and oral communication skills
Leads with unquestioned ethical standards and integrity consistent with organizational values.
Expert level planning and organizational skills
Expert level knowledge and skills using the complete Microsoft Office suite

DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is part of IAA Holdings LLC and RB Global, Inc and focuses on delivering superior products, professional service and white-glove customer service.
To learn more, please visit www.dditechnology.com
DDI offers a comprehensive benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
DDI, IAA, and RB Global, Inc. are committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.
DDI, IAA, and RB Global are drug-free workplaces. EEOE
#LI-CA1