Director, Technology Infrastructure

Procare Solutions Denver , CO 80202

Posted 2 weeks ago


This position is responsible for all of Procares technology infrastructure in collaboration with individual product/development teams in a highly collaborative DevOps culture. This covers on-prem, data center, and cloud/AWS infrastructure.

Living the Values

  • Elevate One Another
  • Grow Together
  • Be a Driver
  • Respect All Perspectives
  • Keep Our Promises
  • Wear the Customer Hat

Essential Functions

  • Oversee and manage the technology infrastructure and architecture with regards to servers, networking, connectivity
  • Ensure reliability, redundancy, and scalability of all points of the infrastructure and collaborate with software engineering leaders on software reliability
  • Define and implement failover, backup, and rollback policies and procedures
  • Ensure availability of non-production environments to facilitate development, testing (functional and load/performance/stress), and integration
  • Proactive monitoring and alerting of all aspects of infrastructure and applications, provide proactive notifications to both internal and external customers
  • Define and implement Disaster Recovery and Business Continuity plans, incl. regular testing
  • Partner with engineering managers on DevOps practices for build and deployment (CI/CD) and infrastructure-as-code (IAC)
  • Partner with Security and Compliance Director on implementing security and data privacy policies
  • Backoffice systems and integrations
  • Define and implement common architectures, platforms, and technologies in collaboration with CTO and other technology leaders
  • Manage ITIL-based IT Service Management change, incident/problem, service request management
  • Define and implement DevOps practices for production/operations
  • Measure and report on the productivity and quality of teams and progress of initiatives
  • Lead, mentor, and manage individual technical contributors and managers/leads
  • Occasional domestic travel to meet with other development teams and functional teams (10-15%)


Required Competencies

  • 10+ years experience in technical leadership/management role
  • Experience managing technical teams with multiple manager-level and individual contributor direct reports
  • Excellent communication and documentation skills
  • Highly technical and broad hands-on experience with both traditional infrastructure and AWS/cloud platforms
  • Must have significant current hands-on experience with the relevant technologies listed below:
    • Experience with infrastructure and user experience monitoring solutions, such as CloudWatch, New Relic, PRTG, Pingdom, New Relic, etc.
    • Experience with formal IT Service Management based on ITIL standards
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Director, Technology Infrastructure

Procare Solutions