Director Technology Architecture And Solutions

The Director of Technology architecture and solutions reports to the Chief Information Officer for Dana-Farber Cancer Institute (MGB Site Director) and is the senior leader for network, hardware and application integration solutions at Dana-Farber Cancer Institute. The Director leads the strategy, design, implementation and support of the infrastructure stack that supports Dana-Farber Cancer Institute. This role will work with the senior leaders of MGB technology services to ensure MGB solutions meet Dana-Farber needs. With Dana-Farber leaders, this role will create strategic plans for how core infrastructure services will support the strategic clinical, operational and research goals of the organization. This role will collaborate with other digital leaders at Dana-Farber to address the technology integrations between Dana-Farber and Boston Children's Hospital, Dana-Farber and Mass General Brigham, and Dana-Farber with all regional campus partner institutions.

The Director will oversee three technology teams: Desktop Services, Application Data Integration and Database & Client Support Services. These teams collaborate with all of the application teams within Dana-Farber Information Services/MGB Digital and the clinical and operational leadership at Dana-Farber to make sure that these technologies and teams meet the organizational needs. The organization uses a combination of Microsoft OS and iOS endpoints, hybrid on-prem & cloud solutions, and both Mulesoft and Healthshare HL7 integration engines. A solid understanding of the integration models used in healthcare data exchange is critical to the success of the role.

This is a new role within the Information Services/Digital leadership team at Dana-Farber. This leader needs to excel in the following areas:

• Fosters a business-oriented culture and mindset driven by continual service improvement techniques

• Leads the development of a technology strategy and roadmap, and ensures its integration with the broader IS/Digital and organization strategic plans

• Experience with cloud migration strategies in a hybrid environment

• Works with business operations teams and IS/Digital colleagues to ensure coordination of changes without impacting business processes

• Builds and maintains relationships with other IS/Digital leaders to develop a clear understanding of business needs; ensures cost-effective delivery of technology services to meet those needs, and is able to respond with agility to changing business priorities

• Responsible for annual operating and capital expenditure budgets related to end-user hardware purchasing and refresh, as well as solutions used by all of the teams within the scope

• Maintains fluency with new technologies and service management practices, and provides direction on what emerging solutions and methods should be introduced and implemented

• Provides oversight for vendor and partner relationship management for vendors within the scope of the role

• Forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills and competencies

• Provides leadership, coaching and direction to the team

• Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates staff and aligns to the technology and business strategy

• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role

• Excellent service management planning and execution skills

• Strong technology acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.

• Success in leveraging both traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility

Qualifications

• Ten or more years of relevant experience in managing information systems in healthcare organizations. Prior information systems leadership experienced desired.

• Bachelor's Degree in Computer Science, Business Management, Healthcare Informatics or equivalent subjects. Master's degree desired, but not required in lieu of equivalent experience.

• A combination of education and experience may be substituted for requirements

• Leads the development of a technology strategy and roadmap, and ensures its integration with the broader IS/Digital and organization strategic plans

• Experience with cloud migration strategies in a hybrid environment

Skills/Abilities/Competencies:

• Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership; and Dana-Farber Cancer Institute Leadership competencies

Performance Focused:

• Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions

• Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems

• Cultivate Innovation: Create new and better ways for the organization to be successful

• Ensure Accountability: Holding self and others accountable to meet commitments

• Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder

People Focused:

• Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization

• Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals

• Collaborate: Build partnerships and work collaboratively with others to meet shared objectives

• Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions

• Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

• Deep understanding of information technology concepts, strategies, approaches. Knowledge of relevant health care software for clinical, financial, administrative, and research use.

• Demonstrated skill and experience in large project management, negotiating/contracting, strategic planning, analytic thinking, and human resources management.

• Executive presence including excellent oral and written communication skills.

• Ability to carry out duties with a high degree of customer service, communication, teamwork and timeliness.

• Experience managing large operating and capital budgets.

• Adept at working in a highly matrixed organization.

• Supervisory Responsibilities with direct and indirect FTEs of 10

Hybrid Working Model

• Hybrid role requires weekly travel to the Longwood Medical Area / MGB Boston sites

• Onsite days will include Overland St

• Includes time spent at the Dana-Farber locations. Overland St/ Dana-Farber's main campus included

• Planned meetings at Assembly Row, Somerville