Director Technical Services

Director Technical Services

Hartnell Community College

Salary: $128,537.00 - $156,237.00 Annually

Job Type: Manager

Job Number: 202300156

Location: Main Campus 411 Central Avenue, Salinas

Department: Technoloy Resouces

Closing: 8/9/2024 11:59 PM Pacific

Description

Under limited supervision of the Vice President, Information Technology Resources, or another area administrator, manage the college technology resources department operations and assigned projects. Technology Services include, not limited to, desktop support, networking, audio-visual, VoIP phones, security control systems, classroom, staff technology, and Help Desk.

DISTINGUISHING CHARACTERISTICS:

The Director of Technology Services is distinguished from other positions in the IT Department. Experienced professional who knows modern technology, assists in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes audio-visual and broadcast systems, along with related programs and services provided by the department; and by performing the other duties as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules providing supporting documentation; and participating in assigned District and College meetings as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

Examples of Duties

REPRESENTATIVE DUTIES:

The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assist the Vice President of Information Technology in directing the College's technology projects and/or technology center; provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation, and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects.

• Manage help desk operations and technology projects and serve as a central point of contact to complete end-user requests in regard to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Ensure all college standards are adhered to in all construction and technology projects.

• Coordinate College-level user and project implementation-related support with District IT for District-wide IT services, such as voice, video, servers, and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, backup, business continuity, and audio/visual systems, and imaging systems as assigned by the Vice President.

• Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and coordinate with District personnel.

• Assist in coordinating with District and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent district technological point of view and position at assigned District and College meetings.

• Train, supervise, and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work.

• Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects.

• Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of technology services and assist in the implementation of the technology master plan.

• Maintain an effective and cooperative working relationship with all District Services personnel, including administration, faculty, and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by the Vice President.

• Assist in planning, organizing, implementing, managing, and evaluating audiovisual services; assist in designing technical and specialized audiovisual systems in response to faculty, student, and staff requirements; assist in identifying, evaluating, and recommending emerging media equipment, systems, programs, applications, technologies, methodologies, and uses.

• Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty, and staff; ensure innovative technologies assist the college in promoting student success;

• Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities.

• Provide status reports of active assigned work to the Vice President of Information Technology as required.

• Coordinate technology purchases and implementations in the College's various learning centers libraries, such as writing and math labs;

• Coordinate with outside vendors for the purchase, installation, and maintenance of complex voice, video, and data systems

• Coordinate the complete documentation of all technical systems, including configuration and change control.

• Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs)

• Perform related duties as assigned.

Typical Qualifications

Knowledge of:

• Applicable security mandates, rules, and regulations.

• Capital construction concepts as how they relate to technology implementations.

• Complex networking systems and operations, including wireless.

• Desktop refresh, application delivery, and imaging processes.

• Design experience for digital and analog video and audio signals.

• District policies, procedures, organization, operations, objectives and mission, functions, and participatory governance.

• Modern information technology capabilities and trends.

• Operation of computers, peripherals, other office equipment, and software programs, including database management, spreadsheet, word processing, and specialized software.

• Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling, and vocabulary.

• Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance.

• Radio transmitters, microwave links, and satellite systems.

• Security camera and related systems.

• State, local, and federal laws, regulations, codes and requirements, and District policies affecting the installation, use, and maintenance of information technology and related media.

Skills and abilities to:

• Analyze problems, complex situations, or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action, and implement recommendations.

• Apply and explain applicable District policies and federal, State, and local laws, codes, and regulations.

• Assist in developing, implementing, directing, and evaluating information technology services, activities, and programs.

• Assure compliance with legal requirements, District policies, and college processes and procedures.

• Collect, compile, and analyze data.

• Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

• Establish and maintain cooperative and effective working relationships with those contacted in the course of work.

• Evaluate emerging technologies and assist in making recommendations relating to their use within the District that aid in the achievement of the Districts goals and objectives.

• Lead and facilitate group meetings effectively.

• Maintain current knowledge of technological advances in the field.

• Participate with the District in the design, procurement, and installation of approved technology projects.

• Plan, organize, and direct the work of consultants and contractors

• Relate and communicate clearly, concisely, and effectively, both orally and in writing, with diverse constituencies, including those of varied academic, cultural, and socio-economic backgrounds, using tact, diplomacy, and courtesy within and outside of the District.

• Represent the District as assigned at meetings with others regarding technology and provide information and direction to others with varying levels of information technology knowledge.

• Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel.

• Understand and effectively and collaboratively work in a multi-campus environment,

• Use independent judgment and interpersonal skills, including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals, and objectives.

Supplemental Information

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or a closely related field.

Experience:

At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel.

Preferred:

Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related areas. At least three years of network management experience and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures.

LICENSES AND OTHER REQUIREMENTS:

Some incumbents in this classification may be required to possess a valid California driver's license and use a personal vehicle.

CONDITIONS OF EMPLOYMENT:This is a regular, full-time, classified management position. Management salary range VI: $128,537.00 to $156,237.00 annually (within this salary range, the successful candidate's starting salary will be commensurate with education and experience). Annual doctoral stipend: $3,000.The district provides health benefits, which consist of full medical, dental, and vision insurance coverage for employees and a high percentage of coverage for eligible dependents. There is also life, accident, and income protection insurance, sick leave, vacation, and paid holidays, and PERS (public employee's retirement system).

APPLICATION PROCEDURE

The following documents must be uploaded as attachments to your online application:

1. Resume2) Cover letter3) College/university transcripts (copies acceptable)

We require unofficial copies of all undergraduate and graduate coursework from regionally accredited institutions. Official copies will be required at the time of hire. Foreign transcripts must be evaluated by the National Association of Credential Evaluation Services (NACES) member organization at the applicant's expense.

Administrator Applicant Criteria:To be considered for the position, applicants must respond to and provide examples of the following: Focus on building community through leadership and participation on campus committees and/or external organizations that aim to deliberately celebrate, embrace, and serve the diverse uniqueness of students, employees, and the broader community, particularly those who identify as Black, Indigenous, People of Color (BIPOC) and other historically underrepresented and underserved populations.Possess a commitment to create an equitable, inclusive, accessible, collaborative, and culturally responsive environment for students, staff, and faculty from BIPOC and other historically underrepresented and underserved populations.Utilize data informed, student-centered, and equity-minded decision making and evaluation to lead, engage, and actively support campus-wide systemic practices intended to close equity gaps of students and employees, particularly those from BIPOC and other historically underrepresented and underserved populations.Design, implement, and encourage professional development trainings, activities, and relevant associations that focus on the use of cultural humility as a tool for supporting inter-cultural engagement with the aim to create an inclusive campus climate.

EEO StatementHartnell Community College District is an Equal Opportunity Employer committed to nondiscrimination on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, age, gender, gender identity, religion, sex, sexual orientation, transgender, marital status, veteran status, medical condition, and physical or mental disability consistent with applicable federal and state laws.

To apply, please visit https://apptrkr.com/5363926

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Requirements / Qualifications

Requirements / Qualifications