Director, Technical Program Management

Lyft San Francisco , CA 94118

Posted 2 months ago

Lyft's mission is to improve people's lives with the world's best transportation. Our directors help shape the organization and its culture to help us realize this vision in a collaborative environment.

At Lyft we are transforming the way people and cars move through our communities. Passengers rely on Lyft to get to work, to go to the doctor, or to get home safely. Drivers use Lyft for income and flexibility. Building a stable and reliable application for our passengers and drivers is a responsibility we take seriously, and we are growing our team of Technical Program Managers to enable us to deliver on our most challenging goals.

As Director, you will report to the Head of Technology Programs and manage a small team of Technical Program Managers and Program Managers who will own planning, budget, resource allocation, and the operational model across Technology as well as strategic technology org-wide programs at Lyft. The goal of this team is to enable all levels of Technology to operate at their best and to deliver on strategic, org-wide initiatives.

Responsibilities

Team Leadership

  • Lead, mentor, and grow an organization of talented Technical Program Managers who effectively manage Technology org operations as well as strategic initiatives, thus enabling the Technology organization to continue to execute at scale, during a period of dramatic growth

  • Demonstrate an ability to structure an organization and optimize it for results + impact, including attracting, growing, and retaining top talent

  • Able to lead from the front, prioritize fiercely, and drive our mission forward by translating vision into results

  • Serve as an evangelist for the team and overall culture, both internally and externally

  • Responsible for people management of the team, providing performance reviews, continual feedback, coaching and career growth for direct reports

  • Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds

  • Develop strong partnerships with both executive and functional leaders to drive focus on business outcomes

  • Build and lead an organization with extreme customer focus, world class quality, and effective communication with a bias towards moving quickly, deciding quickly, and setting ambitious goals

  • Foster a collaborative environment that fosters creativity, innovation, and learning

Program Management

  • Own the framework for running successful cross-organizational programs, their architecture, roles and responsibilities, and the structure to run them effectively

  • Proactively improve processes that enable the Technology organization to scale

  • Establish relationships and close partnerships with functions both inside and outside of the Technology organization to promote collaboration, transparency, and diversity of thought

  • Provide visibility to the portfolio of initiatives across the team

  • Collaborate with cross functional leaders across multiple teams to effectively identify and resolve major technical issues or other program issues and take ownership for driving these issues to closure

  • Collaborate across team and functional boundaries to deliver outcomes for key areas of the business

  • Anticipate and aggressively remove obstacles that slow down or prevent project teams from delivering on program goals

Operations

  • Own long term and annual planning for the Technology organization in partnership with Global Operations leadership, to establish a collaborative company-wide approach to planning; work closely with People leadership team, Tech Leadership, and Finance leadership

  • Work cross-functionally to define frameworks and processes that are in support of and inclusive to all functions within Technology

  • Define, own, and lead the operational model for review cadence across all major efforts in the Technology organization, including semi-annual objectives and key results, planning, and project specific needs

  • Partner with Finance and HR/Recruiting to manage our budgeting and headcount management processes

  • Define best practices for team structure within Tech as well as team operating norms

  • Define a standard lightweight process for program and team initiation and kickoff, ensuring sufficient staffing, planning, and communication to all stakeholders

Experience & Skills

  • 8+ years experience in a combination of operations, program management, strategy, consulting or an equivalent field

  • Demonstrated mastery and successful delivery of large-scale programs through a team of technical program managers

  • Proven experience designing and leading technology strategic planning at a hyper-growth, product-centric company

  • Hands-on experience in the following areas: planning & process, budgeting/financial planning, organizational change, program management, consulting, communications & delivery

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment

  • Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view

  • Able to establish credibility and rapport with senior executives and technical and non-technical team members alike

  • Exhibits a strong focus on impact and execution, and the communication skills to make this a reality

  • Steadfastly focused on customers, whether they are drivers, passengers, or other Lyft employees

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Program Director

Salesforce.Com, Inc.

Posted 7 days ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Job CategoryProducts and Technology Job Details Responsibilities when running a project instance include: Work with Engineering and Product Management to support strategic planning and execution. Partner with other leaders to break down and organize work for each program/project into an executable plan with clear documentation and communication to stakeholders. Perform consistent tracking of status, regular reporting on program/project status to stakeholders at multiple levels in the organization. In this role the ability to communicate effectively with MuleSoft leaders, product management, engineering, and product marketing teams, as well as members of the field organization and distributed team members is critical. The Program Director also gathers feedback and requirements from program stakeholders and performs analysis to see how the program can be enhanced to improve the end-user experience and then work with necessary stakeholders to plan and implement those changes in an effective way. Key Skills: * Excellent written and verbal communication skills (internal and external-facing) * Establish a program governance and ongoing cadence of meetings and reporting * Demonstrate knowledge of techniques for planning, monitoring, and managing programs/projects * Proactive in asking relevant questions to facilitate discussion and keep meetings productive * Enough technical background to understand how our product works and communicate effectively with engineering about them * Work with cross-functional engineering teams to drive accountability of program planning and delivery * Develop trusted relationships with leaders and key stakeholders to drive program strategic objectives and optimize program delivery * Highly organized and independent in managing their own work and schedule while coaching other team members to do the same * Oversee and lead change management on program-induced changes * Ability to lead and manage small groups * Rigorous application of systems thinking: Ability to identify gaps and optimize process with project change impacts on people and teams at all levels. * Skillfully gather and analyze information, and identify ways in mitigating risks and resolving issues * Project plan development & implementation using a variety of tools * Fast learner: Able to quickly address gaps in skills and knowledge to meet program management demands * Basic analytics skills (standard statistical analysis and ability to implement in spreadsheets or equivalent function editor) * Continuous improvement - create / update guidelines to improve processes and team efficiencies Posting Statement Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Salesforce.Com, Inc. San Francisco CA

Director, Technical Program Management

Lyft