Responsible for directing completion of technical support assignments, projects and programs. Ensures correct assignment of engineers to customer and product. Reviews and monitors action plans to close issues to ensure customer satisfaction. For all products globally for a large division.
Generates multi-product, global report to highlight customer top issues and action plans to close. Influences Engineering to properly prioritize and close customer related design issues to reduce Installation & Warranty cost.
Resources and supervises multi-function taskforce to address device, performance or yield related issues. This work includes both process, hardware and software redesign efforts.
Assists Sales & Marketing in responding to Customer specials, RFQs and technical presentations as needed. Ensures that customers are appraised of technical improvements available for the installed base
Participates in definition of objectives for assigned area; manages program definition, strategies for completion, acquisition of resources and project implantation. Conducts strategic planning for alpha and beta site systems.
Directs managers, supervisors and teams of employees.
Responsible for ensuring all managers, supervisors and team members are up to date with required training including safety training, and Technical Development of engineers, supervisors and managers. This will include all performance related activities to facilitate appropriate career growth
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Years of Experience:
Travel:Yes, 25% of the Time
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.