Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for the delivery of outstanding customer care in all aspectsof Technical Operations activities including installation, service,construction, design, materials management, and daily workloads.Provides leadership, strategic direction, and effective coordination ofactivities in order to ensure market profitability and customersatisfaction.
Employees at all levels are expect to:
Understand our Operating Principles; make them the guidelines for howyou do your job
Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services
Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences
Win as a team-make big things happen by working together and beingopen to new ideas
Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and ourcommunities
Develops and implements business strategies across the TechnicalOperations organization to meet established service metrics and qualityassurance goals. Responsible for end-to-end network performance forhomes passed and all service delivery and fulfillment services forsubscribers.
Establishes and monitors clearly defined key performance indicators(productivity, quality, sales, service rates, etc.) for all TechnicalOperations personnel to support best in class customer service.
Developsand implements strategies to achieve all network, service, newsubscriber, and financial goals.
Assures network performance/service level compliance and reportingwith federal, state, and local requirements including annual FCC proofof performance and signal leakage.
Leads, directs, and motivates a team comprised of management, exempt,and non-exempt employees.
Participates in the hiring, training, and development of the TechnicalOperations staff to ensure that personnel development and companyfinancial goals are achieved.
Partners with Learning and Development to maintain a continuouslearning environment for employee skill development and career growth.
Manages the finances of the Technical Operations team, includingoperating expenses, capital budget, forecasting, and strategic planningfor the department.
Develops and maintains strategic partnerships with cross-functionalorganizations to ensure effective implementation of methods andprocedures as well as to identify expedient and comprehensive solutionsto customer-impacting issues.
Consistent exercise of independent judgment and discretion in mattersof significance.
Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Bachelors Degree or Equivalent
Generally requires 10+ years related experience
Comcast is anEOE/Veterans/Disabled/LGBT employerand all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.