Case Western Reserve University Cleveland , OH 44114
Posted 1 week ago
Job Description
POSITION OBJECTIVE
The director will oversee services and be the single point of responsibility for student success outcomes for students in the Supply Chain Management (SCM) and Business Analytics & Intelligence (BA&I) Programs. The Weatherhead School of Management defines student success as thriving across a) academic (measured by GPA and graduation rates); b) student life (measured by student survey outcomes); c) career outcomes dimensions (measured by starting compensation and placement rate at graduation). The school expects that director will own the responsibility for achieving the student life and career goals by collaborating with professionals throughout the school; and support the programs' faculty director who will own the primary responsibility for academic outcomes. Specifically, the director shall: raise internship and career placement goals to meet those of comparable to top ranked programs; design and implement "best-in-class" customer experience from point of entry and throughout the professional journey resulting in lifelong supporters of the school; execute this strategy in a repeatable and systematic manner and effectively leverage resources across the enterprise.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
Perform other duties as assigned. (<1%)
CONTACTS
Department: Regular contact with colleagues (Participate in departmental meetings, ongoing training); pursuing shared goals and collaborating to achieve immediate operating results and strategic priorities.
University: regular contact with faculty and colleagues at Weatherhead, Office of International Affairs; and occasional contact with college/school leadership.
External: Occasional contact with alumni and employers representing the university.
Students: Frequent interactions with students to provide coaching/counseling
SUPERVISORY RESPONSIBILITY
Supervise the Business Analytics and Intelligence & Supply Chain student success manager.
QUALIFICATIONS
Experience: 5 to 7 years of professional experience, preferably in related business function. Corporate and Higher Education experience desired.
Education: MBA or Master's degree in related field.
REQUIRED SKILLS
Must possess or be able to rapidly develop sufficient domain knowledge to be credible with hiring managers in the SCM and BA space.
Highly motivated, self-starter orientation to enable achievement of key goals, particularly placement of students at competitive salaries. Strong interpersonal and team-work skills with demonstrated initiative and the ability to drive toward tangible metrics (i.e., placement goals).
Comprehension of business hiring practices (in general) and the ability to match employer needs with students' capabilities (specifically)
Broad and robust verbal and written communications abilities spanning a wide range of needs, interacting with three different populations, i.e.: a diverse and international student population (many of whom are not native English speakers), business leaders/hiring managers (who may have a more transactional mindset), and WSOM faculty and staff.
Ability and willingness to handle confidential information with discretion.
Sufficient management and some analytical skills including the ability to interpret data, form reasonable conclusions, and formulate proactive plans to address issues and opportunities.
Competent with spreadsheet and presentation software (i.e., EXCEL, PowerPoint). Skilled user of communications platforms commonly used by today's students (i.e., Slack and WeChat). Working knowledge/end user of admissions and student information software (such as 12Twenty, Slate and SIS) is preferred.
Ability to meet consistent attendance.
Ability to interact with colleagues, supervisors, and customers face to face.
WORKING CONDITIONS
General office environment. In person during the school year, with hybrid over the summer. Occasional travel, evenings, and weekend hours are a part of this position's responsibilities on an as needed basis.
Diversity Statement
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Reasonable Accommodations
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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Case Western Reserve University