Director Student Financial Services

Position Summary:

Under administrative direction, The Director of Student Financial Services is responsible for leadership of the College's office of Student Financial Services, including oversight of staff development, operational and strategic planning, financial aid packaging, compliance, accounts receivable, billing, disbursement, and fund management and the delivery of outstanding financial services to students and families.

Duties and Responsibilities:

Essential:

• Oversees the determination of aid eligibility, packaging and disbursement of student financial aid in accordance with guidelines and regulations provided by the College, federal and state governments, and other private funding agencies.

• Oversees the management of accounts receivable functions including assessment of charges/fees, student billing, adjustments due to Title IV return of fund calculations, reconciliation of awarded and applied financial aid funds, and uncollected debt/accounts.

• Supervises and evaluates Student Financial Services staff. Identifies and makes use of diverse perspectives, skills and abilities. Promotes teamwork and encourages a positive, efficient work environment with emphasis on superior customer service to students and families.

• Coordinates the automated software systems, printed materials and web sites used to serve students and families, manage funds, adhere to federal and state compliance regulations, package and disburse funds and meet all reporting requirements.

• Keeps current and maintains compliance with all financial aid and cash management regulations related to the awarding and delivery of student financial aid.

• Collaborates on strategic planning aimed at maximizing the effectiveness of financial aid philosophies and programs.

• Creates a financial services environment that promotes early and regular interaction with students and families about financial aid, financing an education and the timely resolution of student accounts.

• Backs-up assessing charges to Student Accounts, based on registration for courses and/or manually when required.

• Reviews tuition codes on courses, group reg. codes, and etc. to make sure the student invoices will assess properly.

• Handles and process the employee's tuition exchange benefit

• Works jointly with Manage of Student Accounts and Billing to process, print, review, and mail student invoices

• Works closely with the Registrar, Advising and Residence Life offices, regarding changes in student status's which affect student accounts and financial aid.

• Pulls preliminary(tentative) and/or real Financial Aid to the Student Account side and reviews the real aid to make sure the loans, outside scholarships, nursing and Perkins loans are correct amounts.

• Answers questions from students and parents regarding their accounts, payment plans and financial obligations to the College.

• Performs non-student billing functions other than the Conferences handled by the College Center; creates appropriate journal entries to record these transactions.

• Minimizes College's bad debt exposure, analyzes need for additional accrual for bad debt allowance, and records appropriate write-offs of uncollectible accounts.

• Creates journal entries relating to accounts receivables, and student accounts.

Marginal:

• Works closely with all administrative and student service offices to meet the needs of the College, as well as students and families.

• Counsel prospective and current students and families.

• Supply data and statistics to other College departments as needed.

Salary range for this position is $75,000-$80,000

Qualifications/Requirements:

Education and Training:

• Bachelor's degree or the equivalent in related experience.

• Work experience in a higher education setting, preferably in financial aid, student accounts and/or student financial services.

• Experience with Windows, spreadsheet, word processing, access, excel and database software systems preferred.

Knowledge/Skills/Abilities:

• Demonstrates staff leadership, ability to work collaboratively, and commitment to exceptional student service.

• Excellent verbal and written communication and counseling skills needed.

• Proficiency in the use of computers and various software applications and ability to learn to use a computerized, integrated campus-wide database and billing system.

• Ability to maintain confidentiality, exercise judgment and maintain compliance with federal and state regulations.

• Ability to use and interpret data to make informed decisions and meet enrollment goals.

• Knowledge of higher education billing and financial aid procedures and College policies and procedures regarding tuition, fees refunds, and payment requirements.

• Must be flexible and cooperative with co-workers and supervision, able to concentrate and set priorities in a busy office environment and organized and efficient in accomplishing many simultaneous tasks.

• Ability to interact with students and parents professionally and courteously over the phone and in person. Must be tactful, confidential, and show integrity and sound judgement in sometimes difficult circumstances.

Physical Requirements and Working Conditions:

Ability to work evenings and weekends.

Complexity:

Experienced administrative position.