Director, Strategic Transformation - Process Improvement & Integration

Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!

The Director, Strategic Transformation Process Improvement and Integration is a critical role responsible for leading and driving process improvement initiatives identified by the Strategic Transformation Center (STC). In collaboration with the STC, Strategic Theme and Initiative Leaders, business areas, and subject matter experts (the key stakeholders), this role will support the identification of areas for improvement, development of innovative solutions, and the design and implementation of optimized processes.

Process Improvement

• Partnering with the key stakeholders, identify and drive process improvement opportunities aligned with the transformation initiatives. Integrates the voice of the customer insights to ensures processes deliver high impact of operational effectiveness, utilization, and value to our customers.

• Collaborates with cross-functional teams to prioritize work in alignment with the transformation roadmap, conducts root-cause analysis, analyzes data, develops innovative solutions, and proposes implementation plans.

• Ensures business requirements of key stakeholders across all related areas are represented in cross functional governance forums to positively impact value, lifecycle and adoption of the process improvements/changes.

• Ensures, through collaboration and engagement of the key stakeholders, that solutions meet the compliance and legal requirements.

• Coordinates with STC, Digital, and other key stakeholders to identify and assign resources to process improvement initiatives.

• Develops the necessary plans and activites that must occur to operationalize the new systems and processes (e.g. employee/role training, supporting process documentation, manual and automated controls, etc.).

• Creates and communicates process documentation (e.g. SIPOCs, Job Guides, etc.) across impacted business areas to ensure process improvements are executed with consistency and excellence.

• Defines Objectives and Key Results (OKR's) and Key Performance Indicators in order to monitor progress and measure results.

• Manages vendor relationships as needed ensuring quality delivery, adherence to service levels, and addressing roadblocks as needed.

• Provides regular reporting on the progress, next steps, and challenges regarding active process improvement initiatives. Ensures timely program reporting is in place and distributed to key stakeholders in order to drive and influence informed decision making.

Functional (Business Area) Strategy Development and Implementation Support

• Collaborates with leaders/teams across the business to ensure functional strategies and transformation strategies are aligned when appropriate, coordinated when necessary, and do not create duplicative or conflicting work tracks.

• Helps to orchestrate the execution of functional strategies in coordination with transformation strategies when appropriate.

Change Management

• Works closely with the STC to develop and implement strategies to actively drive change across the teams and support the successful implementation of the transformation initiatives. Collaborates with Talent and other key stakeholders to identify workforce change management needs and implement programs to facilitate success.

• Supports the management of change through continuous improvement of systems, processes and practices considering enterprise standards and changes in the business environment which demand proactive action plans.

Qualifications:

Minimum Education

• Bachelor's degree in a relevant field such as business administration, management, industrial engineering, or a related discipline. A master's degree in a similar field would be preferred.

Minimum Experience:

• 10+ years in a project management, business transformation, process improvement, or strategic planning role, preferably in a complex, large-scale organizational environment.

• Demonstrated expertise in program/project management methodologies, tools, and best practices. Experience leading cross-functional teams and driving strategic initiatives is essential.

• Proficiency in data analysis, process mapping, root cause analysis, and developing innovative solutions to complex business challenges.

• Strong change management skills and the ability to effectively communicate and collaborate with stakeholders at all levels of the organization.

• Knowledge of business operations, strategy development, and the ability to align functional strategies with overall organizational transformation efforts.

• Familiarity with Agile project management principles and experience driving continuous improvement in complex, fast-paced environments.

About MVP

MVP Health Care is a nationally recognized, not-for-profit health insurer caring for members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve.

At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

In addition, we offer a comprehensive benefits package that includes:

• Considerable paid time away from work including PTO (Paid Time Off), sick time, service time off, paid holidays, and floating holidays, allowing you to take time off when it suits you best.

• Competitive 401(k) employer matching and profit-sharing program to help you save for your retirement.

• Low premium health benefits including medical, dental, and vision coverage to support your well-being and that of your family.

• Life insurance and disability coverage to ensure financial security for you and your dependents.

• An array of optional benefit plans such as accident insurance and specified disease coverage to protect you from the unexpected.

• Full tuition reimbursement (up to the IRS limit) for approved courses and programs that support continuous learning.

• A best-in-class employee Well-Being program to support all dimensions of your health and wellness.

MVP Health Care analyzes the latest market data to determine employee compensation. Compensation figures listed in a job posting are subject to change as new market data becomes available. The salary range, other compensation, and benefits information is accurate as of the date of this posting. MVP Health Care reserves the right to modify this information at any time, subject to applicable law. More detailed information about totalcompensation and benefits will be provided during the hiring process.

MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com

Please apply and learn more - including how you may become a proud member of our team.

Other details

• Job Family Information Technology & Transformation Services

• Pay Type Salary

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