Director - Strategic Operations (Ambulatory Care)

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Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview This is a Stanford job; The Director of Strategic Operations has three broad missions in support of the Vice President: 1) Provides counsel and acts as principal advisor to the Vice President on specified organizational, management, financial, and administrative matters and is responsible for combining strategic leadership and tactical execution. 2) Responsible for the centralized leadership, direction, design and implementation of strategic and organizational initiatives across and within the VPs organization, including, but not limited to: a. Strategic and operational direction and implementation of strategic plans and frameworks b.

Business planning c. Operational/process improvement and efficiencies d. Service delivery integration and alignment e.

Deployment and management of data visualization, structure and accountability for operational teams f. Primary liaison for inter-entity relationships 3) Directs, mentors and oversees assigned staff to ensure effective management of projects under VP areas and achievement of intended results; implements and oversees system monitors and controls to drive the successful selection, prioritization, management and reporting of projects; ensures projects are appropriately managed for on-time and on-budget delivery Locations Stanford Health Care What you will do 1) Representing the VP, assumes the central leadership and coordinating role in transformations and strategic planning process, through business and operational planning, organizational development, and performance/process improvement activities across VP departments/service lines that contribute to the achievement of SHC’s mission and vision. Leads the conduct of root cause analyses and provides senior level oversight to issue resolution 2) Represents the VP in initiative governance forums or applicable stakeholder meetings, as required. 3) Primary liaison and contractual expert with clinical operations for inter-entity agreements and relationships with LPCH, ValleyCare, UHA, etc. 4) Provides mentoring and oversight to assigned staff to ensure effective management of projects under VP areas and achievement of intended results; implements and oversees system monitors and controls to drive the successful selection, prioritization, management and reporting of projects; ensures projects are appropriately managed for on-time and on-budget delivery 5) Identifies process, technology and organizational changes required due to emerging healthcare industry trends and issues 6) Identifies opportunities and strategies for integrating culture and process with outside departments 7) Serves as an expert resource for Clinical Operations methodology and project management 8) Builds and maintains collaborative relationships with system leaders, affiliate management teams, physician leaders and project resources Education Qualifications Bachelors degree in a work-related discipline/field from an accredited college or university required Master’s degree in business, health or public administration, management or related field preferred Experience Qualifications 8 years of progressively responsible and related work experience, including experience in administrative or managerial position particularly in an academic teaching facility and/or large health system environment Significant proven healthcare management experience with demonstrated leadership in strategic/ business planning, program development, project management, process improvement and physician relations required Required Knowledge, Skills and Abilities Strong knowledge of health care operations, health care delivery, project management process and systems and quality improvement are required High level of operational thinking/expertise to understand and analyze healthcare operations quickly and become a trusted advisor to CAO/VP and peers Strong knowledge of Lean or Six Sigma techniques Ability to effectively oversee multiple projects simultaneously as well as manage /lead/facilitate large and diverse teams to deliver results within specified timeframes Ability to quickly learn new tools and theories in process improvement/change management Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems Superior critical thinking skills, including the capacity to identify and appropriately assess and order competing interests and priorities Requires exceptional verbal and written communication and presentation skills.

Tact, diplomacy, and adaptability are required Ability to foster effective working relationships and build consensus; Ability to provide leadership, influence others and motivate cross-functional departmental performance Ability to plan, organize and direct the work of staff Ability to work comfortably with senior executives as well as faculty and staff who have various levels of education and expertise, understand their work patterns and partner to drive improvement Commitment to life-long learning and improvement Advanced presentation and analytic skills High motivational skills for achieving excellence Licenses and Certifications PMP - Project Management Professional preferred These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.

C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective:

Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me:

Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $79.15 - $104.87 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

This pay scale is not a promise of a particular wage. Saving Lives and Changing the Future of Medicine Stanford is a part of the top 10 highest ranked Level 1 Trauma Magnet Facilities in the U.S. Combining clinical care, research, and education, our team provides compassionate, coordinated and personalized care for the unique needs of every patient.

As the only Level I trauma center between San Francisco and San Jose, Stanford Health Care delivers clinical innovation across its inpatient services, specialty health centers, physician offices, virtual care offerings and health plan programs. With a state-of-the-art hospital, more than 2,800 medical staff and more than 1,300 residents and fellows, Stanford Health Care is committed to making a lasting impact through research, education and clinical care. Benefits Stanford offers exceptional benefits and competitive pay to ensure our staff feels supported in and outside of their work. Specific roles are eligible for shift differential pay, sign-on/relocation bonus, etc.