Director, Solutions Support Specialist

Indigo Boston , MA 02298

Posted 2 months ago

DIRECTOR SOLUTIONS SUPPORT SPECIALIST

Indigo is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically desirable and accessible profession, Indigo works alongside its growers to apply natural approaches, conserve resources for future generations, and grow healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, Indigo's portfolio is focused on cotton, wheat, barley, corn, soybeans, and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney, Australia, Buenos Aires, Argentina, and So Paulo, Brazil. www.indigoag.com

Responsibilities:

  • Understand, learn and become a subject matter on the business, quickly

o Be able present a 95% success rate in resolution of questions, requests inquiries, as applicable to Solutions.

  • Clearly articulate the value of Marketplace and Solutions to growers and Trusted Advisors

o Identify Marketplace Demand opportunities

o Determine how to partner with Trusted Advisor team to help drive acceptance of Indigo value prop

  • Build trusting relationships across organization, specifically with Growers and Account Managers

o Be a liaison between the field and hedging team and be able to provide feedback

  • Provide constructive views on ways to improve the Indigo offers, specifically with value proposition to Trusted Advisor channels

  • Raise the collective effectiveness of commercial teams through coaching and training

o Be seen as a value-added support component for sales team

o Develop feedback Indigo commercial team leads on sales coaching

o Lead grower and Indigo employee training and presentations

Competencies:

  • Highly personable and open minded when discussing marketing practices

  • Change Agent

  • Ability to clearly communicate technical aspects of Indigo's value propositions and platforms *

o Able to succinctly define value proposition and deliver clear message to customer

  • Attention to detail and strong follow up

  • Advanced sales and relationship building and management skills

  • Advanced sales coaching skills

  • Ability to present effectively to a group and teach on complex subjects

  • Excellent listener with ability to resolve complaints

  • Strong degree of accountability

  • Strong prioritization skills; self-starter

Qualifications:

  • Minimum of 3 years' professional experience required

  • Experience in or knowledge of trading

  • Experience with business development in a service-oriented role

  • Experience with production agriculture

  • Experience with ag supply chain from inputs through processing

  • 15+ years of Ag-related experience

  • Ability to travel as needed, ~60%

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Director, Solutions Support Specialist

Indigo