Director, Solutions Architect (Remote)

General Purpose:

The Director, Solutions Architect, is responsible for leading a team of Solutions Architects to provide high quality solutions driven sales support for all TPx products, with a specific focus on targeted products matching the company's strategic directions. Responsible for overseeing the team's day-to-day activities, tracking performance of individual team members, providing escalation support where needed, and acting as the primary point of contact to Sales leadership.

Reports to (Supervisor/Manager):

VP, Solutions Architect

Direct Reports:

Solutions Architects (Levels I, II, and/or III)

Essential Duties and Responsibilities:

• Communicates clearly and concisely through team/individual meetings to foster and develop a common vision, provide clear direction, priorities and/or clarify roles and responsibilities.

• Establishes Solutions Architect Team objectives and monitors Solutions Architect Team performance.

• Meets with individual Sales Management on a regular basis to discuss Solutions Architect performance, market conditions, and to solicit suggestions for improvement of Solutions Architect support.

• Fosters a culture that retains and develops Solutions Architect team members.

• Assists with UCx and MSx sales opportunities.

• Partners with Product Management, Product Marketing and other teams for promotions to assist TPx in reaching revenue targets.

• Meets with customer contacts (both Regional Director level and technical) to position TPx products appropriately and drive the sales to completion.

• Conducts sales presentations demonstrating TPx's professional solutions to meet customer's specific telecommunications managed information technology needs.

• Attends Sales meetings on a regular basis.

• Provides additional training for all sales channels on all TPx services, including how to identify and qualify opportunities.

• Provides supplemental training on TPx products to Sales, Solutions Architects, Agents, & Vendors.

Other Responsibilities:

• Assists TPx departments on inquiries regarding new and current voice and IT deployments and reconfigurations.

• Completes Statement of Work and Virtual Site Surveys for UCx and MSx as required.

• Promotes and educates other TPx departments on technology regarding industry standards, new technology, and TPx.

• Provides information and feedback to Product Marketing regarding product positioning within the marketplace, customer acceptance, frequent issues, etc.

• Assists as needed with projects regarding customer accounts and internal systems.

• Tracks and reports roadblocks to senior management, providing suggestions for change to increase operational effectiveness.

• Provides second level escalation support for Solutions Architects, and other TPx departments.

• Additional duties as assigned.

• Up to 40% local travel with use of personal vehicle required.

• Up to 20% domestic travel with overnight stay required.

Required Qualifications:

Education & Experience:

• Associate or bachelor's degree from an accredited college or university.

• 5-10 years' experience at the supervisor or Regional Director level is

• 5-10 years' experience in direct

• Any equivalent combination of education and

Knowledge, Skills, & Abilities:

• Cisco Certified Design Associate, Microsoft, Fortigate NSE (1 - 3), Microsoft Certified Fundamentals or MCSA certification and or other telecommunications/IT certifications

• Foundational knowledge on TCP/IP, MPLS, VPLS, LAN/WAN, Ethernet, SIP, CoS, QoS, UCaaS, Contact Center, Cybersecurity best practices, Microsoft Office 365, Microsoft Server OS's and Backup and Disaster Recovery solutions.

• Strong communication

• Strong interpersonal

• Excellent presentation

• Documentation and project management skills for both internal and customer facing

• Ability to take high-level project requirements and drive projects to completion, adhering to defined milestones and deadlines, escalating as necessary.

• Capable of juggling multiple projects simultaneously.

Other Required Qualifications:

• Valid driver's license and satisfactory motor vehicle record (MVR).

Other Qualifications:

• Bachelor's degree in business, Computer Science, Marketing, or Electrical Engineering
• 3-5 years' experience in PBX sales, design, or installation
• 3-5 years' experience in Sales Engineering, or similar
• 3-5 years' experience in network design

TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

#LI-Remote

Req: #24-0005