Director ~ Small Commercial Innovation

The Hartford Alpharetta , GA 30023

Posted 1 month ago

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Director, Small Commercial (SC) Innovation will be responsible for building an innovation discipline within the Small Commercial Transformation Office accountable for generating and testing disruptive product and distribution concepts adjacent to our highly successful Small Business franchise.

From ideation to execution, the Director will lead the innovation discipline with partnership across Small Commercial and visibility to all levels of leadership. The ideal candidate will balance creativity with proven execution, and will thrive in a fast-paced environment where success is measured by growth and profitability. If you are a forward-thinking problem solver with the ability to influence and you want to put your stamp on the Small Commercial Innovation strategy, this is your opportunity.

Informed by market insights and our Small Commercial strategy this individual will create a forward-leaning product and distribution test and learn strategy intended to reach new and/or underserved markets and ultimately generate incremental top line growth. The Director will partner closely with internal partners/stakeholders to identify, build and launch concepts, leveraging both existing and new capabilities. The individual will be responsible for building robust test/learn agenda, synthesizing learnings and using insights to inform our SC strategies. The Director will build operating routines and repeatable processes to generate and prioritize concepts, build and launch new concepts and cascade learnings broadly throughout the organization.

This role will report to the Head of the Small Commercial Transformation Office.


  • Define the Small Commercial Innovation agenda and product/distribution concept funnel to align with and complement overall Small Commercial Strategies and goals

  • Effectively manage projects of varying complexity in a matrixed environment (i.e. members within and outside team)

  • Responsible for early-stage innovation design and prototyping based on close monitoring and interpretation of market and industry trends and customer research

  • Actively work with internal partners (e.g. Digital) for design and UX support

  • Champion crowd-sourced innovation activities between Innovation team and SC segment

  • Maintain robust product/distribution concept funnel and prioritize concepts based on potential revenue generation

  • Identify new target customer markets and deeply understand their risks (includes partnership with DEI to understand impact on product/service needs)

  • Drive execution across concept design, build, and test and learn phases

  • Regularly cascade Innovation learnings to Small Commercial Leadership Team and key stakeholders


  • 10+ years of P&C Carrier Insurance experience required; prior leadership and relevant product strategy and execution experience preferred

  • Small Commercial experience and expertise preferred

  • Demonstrable history of turning ideas into reality; experience implementing and driving results

  • Creative thinker and problem solver with the ability to suspend the status quo and effectively translate complex ideas into testable components

  • Strong communication, presentation, and influencing skills with a proven track record of gaining support of complex ideas and vision from varied audiences

  • Demonstrated success managing highly visible projects effectively and efficiently

  • Bias for action and ability to make decisions in a dynamic environment

  • Grounded in research techniques and able to build effective partnerships that help inform pipeline and fill/vet idea funnel

  • Experience with digital product design/development, preferably throughout the business/product lifecycle

  • Experience working with Agile methodologies

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Dir Strategic Initiatives - NS06AE

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Director ~ Small Commercial Innovation

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