Director - SHP Customer Service Contact Center (Remote-Hybrid Within SHP Service Area)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Director

• SHP Customer Service Contact Center (Remote-Hybrid within SHP service area)

Cost Center:

682891076 SHP Customer Service

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

Mon-Fri; day shifts (United States of America)

Job Description:

JOB SUMMARY

(This position will require 3 days per week onsite.)

The Director

• Security Health Plan (SHP) Customer Service Contact Center is responsible for designing, directing, implementing and maintaining a member contact center strategy and integration program for Security Health Plan call centers. This individual will work closely with SHP's management team to develop and foster a culture passionate about member experience and will provide horizontal oversight of member experience within SHP service lines. The Director manages the overall operations of the Contact Center, providing strong leadership, direction and motivation for the staff and ensuring cost, productivity, quality and services objectives are met.

JOB QUALIFICATIONS

EDUCATION/EXPERIENCE

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: Bachelor's degree in business, finance, healthcare administration accounting or related field and 7 years' experience in health insurance industry leadership.

Four years management experience of a call center or appointing within healthcare or call center field. Related work experience may be considered in lieu of the bachelor's degree; an additional 4 years of health insurance leadership or call center management will be considered.

Preferred/Optional: None

CERTIFICATIONS/LICENSES

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health.

We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.

This is a condition of employment. Employee must immediately notify his/her manager or the Health System's Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.