Director Service Management Program

CVS Health Hartford , CT 06183

Posted 2 months ago

Job Description:

The Director for the Service Management Application Delivery team drives the transformation and delivery of IT Service Management for the enterprise. You will lead the delivery of solutions on a service management platform, in a highly collaborative manner, that will require managing relationships across IT and the business. As a member of the Service Management Office leadership team, you will support the business by providing an outstanding data platform to ensure end-to-end lifecycle of IT services, applications, and assets. This organization serves as a center of excellence to deliver services to all colleagues with a positive customer experience.

  • Manage the design and development of solutions within the ServiceNow platform.

  • Manage a team of ServiceNow developers, business analysts, and Scrum Masters to deliver features and services.

  • Manage the functional resources of the delivery team regarding resource planning, demand management, and the prioritization of workload.

  • Create and adjust plans in response to essential program metrics and analytics. Work with colleagues to guide cross functional teams to generate, communicate, and execute ideas in a usable, useful, and compelling form.

  • Partner with internal stakeholders to support delivery of value.

  • Facilitate discussions, with recommendations and conflict resolution, and escalate to ensure delivery program success.

Required Qualifications

  • Minimum 8 years' experience with IT Service Management delivery.

  • Minimum 5 years managing Application Delivery

  • Experience with ITIL processes.

  • Program management with experience in driving delivery of multi-million-dollar technical programs.

  • Experience with complex enterprise-wide initiatives.

  • Experience developing analysis, presentations, and support material to implement strategy or change initiatives.

Preferred Qualifications

  • Change Leadership.

  • Strategic & Critical thinking.

  • Executive presence.

  • Experienced relationship builder.

  • Problem Solving / Process Improvement.

  • SAFe Certification

  • Knowledge of ServiceNow platform and technologies

  • Relationship management skills at senior levels within an origination and external constituents.

  • Strong ability to work in a matrixed environment.

Education

  • Bachelor's degree or equivalent work experience.

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Director Service Management Program

CVS Health