Director Service Management

We're Building the Future! Ever want to do hard work that will make a REAL difference in the world? Do you want to solve some of the most difficult problems with a team of exceptional players at a company that does not believe in impossible?

About Powin:

Powin Energy is a leading producer of utility scale modular battery energy storage system (complete with a patented, advanced, cloud-based monitoring/control system). That means we build power plants out of batteries that put coal and gas generators out of business and enable sustainable viability for renewable energy sources like solar and wind.

Powin is, and will continue to be, one of a handful of companies that will provide the equipment necessary to make this happen. Powin has distinct competitive advantages: cost-effectiveness; reliability; scalability; deploy-ability; and operational sophistication. Every day we work to ensure that we maintain these competitive advantages and our position as a global leader in providing turnkey, battery energy storage solutions for utility-scale, commercial and industrial, and microgrid applications.

Summary:

The Director, Service Management is responsible for managing and optimizing the lifecycle of service agreements with clients. This includes ensuring compliance with contractual requirements, maximizing profitability, and maintaining strong client relationships. This involves strategic planning, team leadership, and close collaboration with various departments to ensure service excellence and client satisfaction.

Job Details:

• Lead, mentor and develop a high performing team of professionals involved in the administration and execution of service agreements

• Conduct regular 1:1 meetings with direct reports, providing guidance, feedback, and professional development opportunities

• Develop and implement processes and systems to streamline service agreement management

• Ensure all documentation related to service agreements and the management of these agreement is accurate and up-to-date

• Continuously seek improvements in service delivery and client engagement

• Develop and implement strategies to enhance the value of service agreements

• Develop and maintain strong client relationships through regular communication and meetings

• Ensure client inquires and issues are resolved promptly

• Ensure all service agreements comply with legal, regulatory, and company standards

• Identify and mitigate risks associated with service agreements

• Conduct regular audits and reviews of service agreements to ensure compliance

• Analyze financial performance of service agreements and identify opportunities for improvement

• Ensure that all agreements are financially viable and contribute to the company's profitability

• Prepare and present financial reports and forecasts to senior management

• Collaborate with sales, marketing, finance, and operations teams to ensure cohesive strategies

• Stay current with industry trends and emerging practices, integrating new tools and methodologies to continuously improve

• Performs other duties as assigned

Qualifications:

• Bachelor's degree in Business Administration, Management, Finance, or related field

• 8+ years of proven experience in contract management, client relations, or a similar role

• 5+ years in a managerial or leadership role, with demonstrated ability to build and lead high-performing teams

• Strong negotiation and analytical skills

• Ability to develop long-term strategies and plans that align with company goals

• Exceptional communication and interpersonal skills with a demonstrated ability to influence and engage stakeholders at all levels of the organization, including executive leadership

• Proven ability to manage and develop high performing teams

• Commitment to providing exceptional service and building lasting client relationships

• Proven excellence in managing complex sets of data to drive predictability, cash flow, and margin capture

• Proven excellence in service planning and coordination

• Demonstrated experience in the energy project and product delivery space

• Highly organized and detail-oriented, works with a sense of urgency

• Appropriate demeanor and approach to manage internal and external executives driving business outcomes

• Proficient in Microsoft Office with MS Office (including Word, Excel, Outlook, Project, PowerPoint), Jira, Confluence, and other collaboration and project management tools. SuitePMP knowledge is a plus

• Remote opportunity with up to 40% travel

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.