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Director, Service Delivery Lead/Pittsburgh

Expired Job

Avanade Chicago , IL 60602

Posted 2 months ago

About the role

The Delivery Management role provides strategic and operational leadership for our Delivery Management practice. The Delivery Management team designs and implements consistent governance processes, best practices, procedures and tools to optimize delivery outcomes. It is active in deal-shaping and works directly with clients to ensure satisfaction and mitigate negative outcomes.

As Director, Delivery Management, you will lead large and complex project teams and programs, and be accountable for their overall management, planning, delivery and client satisfaction. You will evaluate potential partners, assess client business needs and oversee and lead the development, implementation and maintenance of project work plans. You will also be involved in channel development and key sales pursuits and may serve as a career manager or mentor to junior colleagues.

Day-to-day, you will:

  • Approve project work and cost estimates, coordinate service-level agreements and prioritize resources

  • Provide leadership to appropriate onshore, offshore and near-shore staff, and oversee relationships with suppliers and subcontractors

  • Manage project/program risks, making adjustments as necessary and obtaining buy-in from senior management

  • Manage delivery portfolio, monitoring and issue escalation and resolution

  • Ensure compliance with corporate standards (legal, commercial, methodology, etc.) throughout delivery

  • Represent the project team at client meetings

  • Provide strategic direction to all change management and change enablement processes throughout project duration

  • Travel as needed.

About you

You are an accomplished project and people manager. You have an impressive track record in systems integration delivery and technology consulting, with a deep understanding of delivery methodologies. You have excellent people skills and are not only comfortable but masterful in the C-suite.

Your skillset and knowledge likely include:

  • Experience successfully managing multiple large, ongoing, high-risk, high-revenue interrelated projects to achieve a specific set of client goals

  • Track record of successful sales activities involving large, strategic projects and the ability to establish and maintain successful relationships with C-suite clients while articulating business value in a way that drives and influences future business

  • Understanding financial management practices as related to projects and programs

  • Outstanding business acumen and significant experience managing risk

  • Proven ability to become a strategic business partner and trusted advisor to clients while masterfully negotiating sensitive situations and multifaceted contracts

  • Client-oriented attitude and excellent interpersonal skills

  • Outstanding people management skills, including ability to lead a team and mentor individuals in career growth.

You likely have 10-plus years of increasingly diverse or complex experience, with at least six years of management experience. Your education likely includes a Bachelor's Degree in business or a technology-related field. A Project Management Institute (PMI) certification is preferred.

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.

Qualifications

Job Description

Director Infrastructure Service Delivery Lead

About the role:

The Director, Infra Services Delivery Management role provides strategic and operational leadership for our Delivery Management practice. The Delivery Management team designs and implements consistent governance processes, best practices, procedures and tools to optimize delivery outcomes. It is active in deal-shaping and works directly with clients to ensure satisfaction and mitigate negative outcomes.

As Director, Infra Services Delivery Management, you will lead large and complex project teams and programs, and be accountable for their overall management, planning, delivery and client satisfaction. You will evaluate potential partners, assess client business needs and oversee and lead the development, implementation and maintenance of project work plans. You will also be involved in channel development and key sales pursuits and may serve as a career manager or mentor to junior colleagues.

Director who can manage/lead the following pillars of the Service Delivery:

  • Leadership, planning, project coordination and management of the DM function in the region to support the delivery needs of the Portfolio within the Region in coordination with the Regional Delivery Lead

  • Manage Client Delivery team

  • Accenture leadership

  • Customer leadership & stakeholders

  • Customer IT Teams

  • Manage Service Delivery of private data center & similar services

  • Enterprise Service Level Reporting

  • Escalation / Incident Management

  • Capital Markets, Banking, Financial experience highly preferred

  • Active participation in the Regional Delivery Lead Team

  • Escalation management and Service Delivery issue resolution, including status and risk reporting, across the Portfolio

  • Orchestrate project escalation, issue resolution, and recovery in coordination with Regional Delivery Executive and Area Market Unit Delivery Lead

  • Achieve personal chargeability targets through client engagement and other delivery management activities

  • Align DM within the Portfolio to meet Area Delivery metrics (e.g., EAC Management, Profit Margin, etc.)

  • Manage to Avanade Delivery Principles

  • Support Regional Sales Opportunities

  • Attend NA Delivery Council Calls

In addition to the skills above, the Director Infra Services Delivery Lead may also be assigned as a delivery lead on a complex project with below experience:

  • Agile experience (certification preferred, but not mandatory)

  • Project Management Profession (PMP) (certification preferred, but not mandatory)

  • Project rescue experience (e.g., walking into project that has been escalated
    ot meeting client expectations)

  • Minimum 3 years of experience implementing Microsoft products

  • Visual Studio Team Services (VSTS)\Jira experience

  • Approve project work and cost estimates, coordinate service-level agreements and prioritize resources

  • Provide leadership to appropriate onshore, offshore and near-shore staff, and oversee relationships with suppliers and subcontractors

  • Manage project/program risks, adjusting as necessary and obtaining buy-in from senior management

  • Manage delivery portfolio, monitoring and issue escalation and resolution

  • Ensure compliance with corporate standards (legal, commercial, methodology, etc.) throughout delivery

  • Represent the project team at client meetings

  • Provide strategic direction to all change management and change enablement processes throughout project duration

  • Travel as needed

Company Info

Avanade helps customers realize results in a digital world through business technology solutions, cloud and managed services that combine insight, innovation and expertise focused on Microsoft technologies. Our people have helped thousands of organizations in all industries improve business agility, employee productivity and customer loyalty. Avanade combines the collective business, technical and industry expertise of its worldwide network of experts with the rigor of an industrialized delivery model to provide high quality solutions using proven and emerging technologies with flexible deployment modelson premises, cloud-based or outsourced. Avanade, which is majority owned by Accenture, was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in more than 24 countries. Additional information can be found at www.avanade.com.

Avanade Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Requisition ID - 57016

Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at www.avanade.com.


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Director, Service Delivery Lead/Pittsburgh

Expired Job

Avanade