Tiaa New York , NY 10007
Posted 2 weeks ago
The Marketing Operations job manages the organization's response to Requests for Proposals (RFPs) for marketing services. This job supervises professionals who are responsible for marketing RFP engagements and processes and generating customized and persuasive marketing presentations or proposals in response to Requests for Proposals from prospective and existing clients. As a team manager, this job sets goals and objectives for team members and ensures policies and procedures are followed by direct reports.
Key Responsibilities and Duties
Supervises marketing RFP processes from initial receipt through RFP delivery.
Creates and manages a full project schedule from RFP release to proposal submission for marketing services.
Ensures responses to RFPs are in compliance with client requirements and the organization's marketing standards.
Attends RFP meetings with marketing experts internally to ensure the sales positioning meets the objective of the sales strategy aligned to each proposal.
Reviews the final response draft to ensure accuracy of content, grammar, style and formatting.
Expands relationships with key internal marketing business partners and stakeholders.
Ensures database content is updated with responses from recent marketing proposals to improve future RFP submissions.
Manages performance of team members through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
Build, evolve, and expand how TIAA operates within the Seismic platform, in alignment with the three pillars of our strategy: lead in lifetime income; Delight our clients; and strengthen how we operate.
Pair operational platform management experience with leadership and change management across marketing and business users.
Lead TIAA line of business Seismic operations function, supporting complex changes for Marketing strategists and business content owners
Manage a staff of 3-5 associates
Lead/oversee the integration of TIAA marketing templates into Seismic
Rollout new Seismic capabilities to TIAA, such as LiveSend, to enable end-users and content owners to obtain customer metrics for content usage
Lead publishing process improvements, data automation and other technology integrations related to Seismic usage and utilization
Lead how content is organized across templates/collateral, incorporating proper use of metadata and effective publishing of communications
Prioritize operating work across staff and Seismic resources
Advocate for platform enhancements and enterprise model changes on behalf of marketing and business partners
Partner with peers and leaders across the enterprise to assess and incorporate capabilities and best practices across Seismic use cases.
Prepare business cases for technology and operational enhancements
Five years of Financial Services or regulated industry experience
Five years of experience juggling multiple projects, staying organized and prioritizing deadlines with multiple internal constituents
Five plus years of experience with other content management or sales enablement capabilities (Such as Seismic or similar platforms)
Ability to lead and operate within Marketing, Technology, and Operations environments
Ability to lead, think, and influence beyond your immediate scope of work and span of control
Curious, enjoys problem solving, and seeks creative solutions
Welcomes differing perspectives while having a strong opinion
Entrepreneurial nature, experience building a new or evolving team
Comfortable operating and leading in a data-driven business environment
Experience working in a cross-functional and a cross-platform team
Base Pay Range: $111,400/yr. - $185,700/yr.
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law here.
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
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