Primary Duties and Responsibilities Oversees daily operations of department to ensure effective operations. Develops and recommends department operating budget and ensures that department operates within budget.
Ensures that rounds, schedules and directives are maintained around the clock. Maintains a visitor control and access procedure, including an associate identification system and a lock and key control system. Establishes, maintains, and oversees a parking system suited to the needs of the hospital.
Controls, issues, and monitors parking privileges consistent with hospital policies. Inquires into and investigates matters pertaining to both alleged losses and thefts and wrongful acts of individuals affecting hospital security. Testifies at legal proceedings, hearings and trials.
When responding to circumstances where the exercise of SPO authority may be required, takes appropriate measures to secure the scene, preserve evidence, detain and secure suspected criminal perpetrators, and assist responding law enforcement authority as directed. Completes written reports and when subpoenaed or requested, notifies Legal Counsel for MedStar of same and gains guidance to testify at legal proceedings, hearings and trials. Obtains detailed reports of incidents involving security and keeps administration informed of incidents and developments.
Maintains a protective and preventive security system and monitors security operations. Provides technical knowledge to assist management in the design of department-specific procedures and coordinates the education component of the security program. Selects, trains, orients, and assigns department staff.
Works with system leadership to develop standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provides feedback, discusses new developments, and exchanges information.
Supervises the maintenance and preparation of records, files, and other documents. Develops and contributes to the achievement of established department goals and objectives and adheres to system and department policies, procedures, quality standards and safety standards. Ensures compliance with system/hospital/facility policies and procedures and governmental/accreditation regulations.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Serves as liaison with other healthcare security leaders and local, county and state law enforcement leaders as necessary.
Performs other duties as assigned. Minimum Qualifications Education/Training Bachelor#s degree in related field required. Master#s degree preferred.
Experience 10 years of progressively more responsible job-related security or law enforcement experience. 5 years of prior supervisory experience required. Experience required in healthcare, university, and/or hospitality setting (patient-first, customer-first environment). License/Certification/Registration Valid driver#s license. Commissioned as a Special Police Officer by the State of Maryland State Police and/or District of Columbia Metropolitan Police Department within 6 months of hire.
CHPA Certified Healthcare Protection Administrator preferred. Certified Protection Professional (CPP) # Board Certified in Security Management preferred. BLS (CPR) certification required within 60 days of start date.
Must successfully complete all MedStar initial training related to violence prevention, de-escalation and crisis prevention intervention. Knowledge, Skills # Abilities Verbal and written communication skills. Strong interpersonal skills.
Experience with coaching and developing a high performing security team. Ability to remain calm and thoughtful during a crisis. Ability to assist in de-escalating situations with strong emotions and conflict. Basic computer skills preferred. #
Medstar Research Institute