Director Sales Operations

Arena Solutions, Inc. Austin , TX 78719

Posted 3 months ago

Are you looking for a new challenge and rewarding career? At Arena Solutions, we help high tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by leading product innovators like Nutanix, Bio-Rad, Sonos, Teleflex, and Citrix. Join our team and you will thrive in an award-winning workplace that fosters a work-life balance. At Arena, we focus on helping team members identify their strengths to better their career, grow and learn both personally and professionally.

  • Are you considered an operations thought leader by your sales and operations departments?
  • Do you consider yourself a 'Guru' when it comes to building complex excel models as well as using CRM data from Salesforce.com to analyze the business, recognize trends, and translate the results into actionable deliverables, messages, and presentations?
  • Would others describe you as being operationally & metrics focused, a problem solver who has the discipline to work alone, but also collaborate with cross functional teams?

If you answered "Yes" to these questions, then we want to you apply for the Sales Operations Director position at Arena Solutions, Inc.

Why Join Arena?

  • 1,300+ customers love us in the high-tech manufacturing and medical device markets

  • Voted the leader in PLM software by customers

  • 8 years as a Top Company to Work For

  • 96% CEO approval rating on GlassDoor

  • Check us out on G2 Crowd, Trust Radius, GlassDoor and arenasolutions.com/about/awards/

We have a position, where you will help drive Arena Solution's continued growth and expansion informed by disciplined and insightful sales operations business practices. Working cross-functionally, you'll partner with sales, finance and marketing to drive revenue growth, develop and execute sales strategy, and report on pipeline and other sales insights.

What you will do:

  • Coordinate sales forecasting, planning, and the reporting processes used within the sales organization. Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency in the sales organization's planning efforts and other functions/stakeholders within the company as needed.

  • Lead a sales operations team responsible for deal review and approval procedures and policy compliance as it relates to new, upsell and renewal quotes being generated by the sales teams. Oversee pricing and contract support for both new and renewal deals.

  • Develop and maintain the equitable assignment of sales team quotas, comp plans and commission statements.

  • Partner with Finance on the annual planning process as well as quarterly rolling forecast updates, for all sales streams across the organization.

  • Proactively identify opportunities for sales process improvement. Work closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

  • Modify and create new sales reports and other intelligence essential to the sales organization.

  • Work closely with Finance and Marketing to provide the necessary Salesforce reporting needs around Retention, ARR Bookings (New & Upsell), and sales opportunity analysis.

  • Be the authority and expert on the Salesforce CPQ environment, including required standards for maintaining CRM data. Be current on latest best practices and tools/add-ons.

  • Coordinate training delivery to the sale team, including new sales staff onboarding.

  • Build peer support and strong internal company relationships with key management personnel.

  • Other initiatives as defined by leadership.

What you need:

  • Bachelor's degree from an accredited institution or relative work experience

  • 7-10 years of experience working in sales, business or marketing operations, or business management and leading a team.

  • Experience as a sales rep or sales manager is a plus

  • Experience managing the sales order / deal desk function is preferred

  • Experience in the Software Industry, SaaS experience required

  • Demonstrated proficiency in Salesforce CPQ and Excel required

  • Ability to conduct sophisticated and creative analysis of complex data, and translate the results into actionable deliverables, messages, and presentations.

  • Demonstrated ability to define, refine and implement sales processes, procedures and policies

  • Demonstrated capability to project manage, lead through influence and work autonomously

  • Expert in BI tools such as Insightsquared

  • Ability to work cross functionally

  • Strong communicator; must be flexible, collaborative and transparent

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Director Sales Operations

Arena Solutions, Inc.