Ambu A/S Columbia , SC 29209
Posted 1 week ago
Job Title: Director, Sales Operations
Reports To: Chief Financial Officer
Location: Columbia, MD (Hybrid)
Position Summary: Are you looking to make a difference in your career and become part of an innovative, global medical device company? Ambu is the industry leader in single-use endoscopy, and we develop, produce, and sell medical devices that enable physicians and medical professionals to save lives on a daily basis. If you are excited by the idea of contributing in a fast-paced, fast-growing, international organization where your work can make a real difference, we want you to join our team.
The Sales Operations Director (SOD) will support a growing and highly productive sales organization by focusing in four key areas: (1) Sales Compensation: will oversee the design and implementation of sales compensation plans and quotas, (2) Sales Data Integrity: will oversee the daily management and validation of tracings revenue (used for sales comp), customer master data and customer hierarchies, (3) Salesforce.com (SFDC) Optimization/Standardization: will partner with sales and marketing leaders to develop value-added dashboards that are used to facilitate regular discussion with all sales forces that improves sales effectiveness and (4) Field Support: will partner with 3rd parties and sales leaders to identify, implement and administer processes to improve field operations (fleet/car allowances, samples management, etc.).
Essential Functions and Responsibilities:
Optimization (Sales Force)
Lead a team of talented sales operations professionals to carry out essential functions and to maximize department performance. Provide strategic direction and oversight as needed to the team.
Oversee sales compensation cycle from quota development through monthly, quarterly and annual payouts.
Oversee the maintenance of sales territories, regions and areas for each sales force.
Develop and maintain a process to validate traced revenue to ensure data integrity
Develop and maintain a process to manage our customer master data via our Master Data Management (MDM) system, identify/resolve duplicates and communicate as needed to our sales teams.
Partner with our Corporate Accounts department to maintain GPO/IDN and Ship To/Bill To customer hierarchies
Partner with CRM team and operations to develop processes, procedures, and goals to improve sales cycle through system solutions.
Develop best practices and workflow for opportunities, accounts, contacts, and sales activities to improve sales tools effectiveness & user experience
Simplify reporting and dashboarding features and functionality in Salesforce
Partner to build, design, deploy and support reports and dashboards via Salesforce
Business owner and subject matter expert on CRM data
Analyze and share recommendations for continuous process and system improvement, to improve sales force effectiveness, enable growth, and support sales execution
Formalize and document sales processes and procedures to optimize sales cycle
Audit various sales processes and programs
Supervise and administer all procedures related to sample distribution and tracking
Own and lead all deliverables for Travel and Expense, Fleet, and samples processes including but not limited to policy, compliance and analysis
Partner with sales and contracts teams to ensure purchase commitments and contract compliance
Qualifications /Experience:
Bachelor's degree in Business Administration, Management or related field
MBA a plus
10+ years relevant experience in sales operations working with field based sales teams
Experience in medical device industry and a good understanding of medical device sales organizations preferred.
A minimum of three years of leading and engaging teams at various experience levels
A minimum of 3+ years driving sales effectiveness in SFDC
A minimum of 3+ years managing sales compensation
Advanced knowledge of database and reporting systems (Power BI, Tableau, SQL, File Maker Pro, etc.)
Ability to maintain confidentiality with sensitive information
Proven ability to handle multiple projects simultaneously
Excellent communication (both verbal and written) and customer service skills.
Ability to quickly diagnose and problem-solve
Experience analyzing and documenting different systems, processes, and workflows.
Proven ability to take initiative and be innovative.
Proficient in stakeholder management
#LI-Hybrid
Ambu A/S