Director, Sales And Support Enablement

Intercom San Francisco , CA 94102

Posted 4 weeks ago

The world's first customer platform helping internet businesses accelerate growth

Intercom builds a suite of messaging-first products that all modern internet businesses can use to accelerate growth across the customer lifecycle, from acquisition, to engagement, and support. Today more than 25,000 businesses, including New Relic, Sotheby's, and Shopify, use Intercom to connect with a billion unique people worldwide.

Intercom is a deeply creative company with the confidence to believe it can fundamentally change the future of internet business. Our people are incredibly ambitious, yet humble.

Warm, accepting, and positive. Whether you build, market, sell or support product, we want you to make your mark with us.

What's the opportunity?

As the first Director on the global Sales & Support Enablement team, you will build and scale a best-in-class global Sales and Support Enablement organization. You will set the vision and strategy, manage and build a team that will develop, deliver and own programs and tools that result in a more successful and productive Sales and Support organization.

This team will own the development, launch and ongoing management of methodologies, playbooks, on-boarding, management training, documentation and communications to drive results and productivity as we scale. This critical role requires strategic acumen, analytical thinking, creativity and passion to developing best in class enablement programs.

What will I be doing?

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Director, Sales And Support Enablement