Director Retail

Join Our Team

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

Summary:

The Director Branch Operations will execute the organization's strategic plan while managing performance, risk, and member and employee experience. The director leads a group of branches to achieve organizational goals for sales, service and operational excellence.

Qualifications & Education:

• Bachelor's degree required or minimum eight years of experience in a retail branch operations or financial services role leading others

• Minimum six years of relevant experience in consumer banking/financial services, retail or hospitality required

• Minimum three years leading or influencing others required

Job Duties:

• Lead a group of retail branches to ensure business sales, service and risk management goals and objectives are met

• Determine the operational plans and projects that best support the retail organization's objectives and business plan

• Establish processes to monitor operational effectiveness and quality and collect data for analysis

• Translate strategy into actionable plans for branch teammates, diagnose team performance, and develop action plans to ensure teams are meeting strategic goals and objectives

• Implement action plans to achieve goals for member acquisition, retention and overall growth

• Strategically collaborate with business partners to deepen member relationships and help members meet their financial goals

• Collaborate with business partners to organize business development events, strategic partnership engagement events and community engagement events.

• Perform all duties inherent in the role of senior leader

Essential Skills:

• Demonstrated project and budget management skills

• Strong business acumen with a broad understanding of fundamental business principles

• Analytical problem-solving skills with an impeccable attention to detail

• Ability to help set overall strategy and drive process improvement

• Excellent oral and written communication skills

• Strong interpersonal skills and effective working relationships with all stakeholders, both internal and external

• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint)

• Public speaking skills

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pays 100% Premium Coverage for Vision & Dental Care

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $134,000 to $167,000. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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