Director, Regional Operations

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

Provide comprehensive multisite practice management to assigned locations.

Responsibilities

Provides daily staff and provider resource management. Effective communication of standards and expectations with all staff and providers.

Leads by example, inspires and motivates staff to achieve organizational objectives. Promotes individual growth and accountability. Maintains appropriate staffing levels as hiring authority for assigned practices, ensures compliance with workplace policies. Provides visible leadership to assigned locations.

Ensures efficient practice performance through management of all operational aspects. Implements best practices, measures and monitors outcomes.

Working knowledge of all practice associated information systems. Ensures throughput and scheduling templates maximize resources. Familiarity with regulatory aspects of Medicare, OSHA, HIPAA, etc.

Coordination of activities necessary to render compliant, quality patient care and ensure optimal access. Promotes patient satisfaction, safety and commitment to CQI process.

Participates in the planning and developmental process and possesses a thorough understanding of organizational strategy. Assists with regional practice integration planning.

Supports service line and product expansion in assigned practices as appropriate. Develops and maintains proficiency with practice start up operations.

Maintains a solid understanding of the budgeting and revenue cycle processes. Participates in establishing budgets for assigned practices.

Understands cost control processes. Monitors financial performance progress and adherence to budget. Develops proficiency in analyzing revenue cycle performance data and participates in developing processes to improve operating metrics.

Minimum Requirements

4 year college degree- or higher.

Less than 1 year experience required.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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