The Director is expected to have proven experience in leadership for a billing department and executing on process improvements. The director is responsible or understanding the big picture of Revenue Cycle Management's impact for their clients as well as Netsmart. The Director will evaluate large data sets in billing, talent and organizational alignment, and team training and development to create operational efficiency improvements. A strong, team-based approach is necessary to success.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Develop policies and procedures for Key Performance Indicators (KPI's)
Work with clients during sales process to support the health status check process
Create monitoring processes for KPI measures
Develop KPI checklist and analytics to share with clients on a monthly basis
Working with Operations Manager, develop associate performance metrics for billing processes
Supervises managers and team leads and coaches them to provide direction and guidance to associates
Fosters a team environment through training, recognition / evaluation, and in-service education which produces optimum work habits.
Analyze client workflows and make recommendations for best practice operational efficiencies
Assist in marketing solution offerings to new and existing clients
Assist operations manager with client escalations as they arise related to KPI measures and health status
Maintain an ongoing relationship with existing clients to foster new sales opportunities
Bachelor's Degree in Business or Health Care Administration desired and / or extensive relevant experience may be considered in lieu of degree
Minimum ten (10) years Revenue Cycle Management experience required
Minimum five years (5) minimum of associate management or team leadership experience.
Operations efficiency processes required
Previous experience with process improvement tools required
Excellent customer service skills
Excellent verbal and written communication skills
Knowledge of Microsoft Office products
Extended experience with Microsoft Excel required
Detailed analytical skills
Netsmart provides equal employment and advancement opportunities to all individuals. Employment decisions at Netsmart will be based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, physical or mental disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Netsmart complies with any applicable state and local laws governing nondiscrimination in employment.