Director, Quality

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Job Description

As the Quality Director, you will be responsible for shaping and driving a strategic, proactive quality culture and roadmap for the entire organization. With a "hands on" approach, this role will enable and ensure the business is holistically providing customers with a high level of product & service quality executed with a lean/six sigma continuous improvement mindset that designs and builds quality into all HRP offerings and business processes. Further, in the event of a quality defect, oversee the development of root cause corrective action to prevent re-occurrence and provide customers information and proactive professional support in response to those defects to restore/preserve credibility and confidence. Develops and maintains relationships of trust and open communication inside and outside the organization.

• Create and analyze departmental dashboards as well as those published as part of the Quality Council. Prioritize corrective actions and process improvement opportunities in order of significance to preserve and enhance the perception of HRP in the marketplace by driving customer retention and/or growth of market share utilizing quality as a tangible source of differentiation and competitive advantage for long-term market leadership.

• Provide focused analysis and corrective action of customer complaints as identified in the Heatcraft Quality Council and ensure timely responses are provided to issues logged in the SESWeb/C4C system and other means of customers alerting HRP of a quality problem to improve customer satisfaction survey results as well a reduce warranty cost and sales concessions paid to customers.

• Oversee and coordinate all departments to drive root cause corrective action to prevent reoccurrence and facilitate the communication with customers to resolve quality problems in a credible fashion.

• Direct and coordinate the priorities of the Supplier Quality Manager along with the Director of Reliability & Supplier Development in PD&R to ensure external supplier products meet the organization's quality standards and that HRP receives satisfactory standards of service to ensure accountability and recovery of costs when supplier caused defects occur.

• Develop a long-range plan (3 to 5 years) for not only sustainable quality processes but continuous year over year improvement.

• Be the face of quality for Heatcraft Refrigeration Products to our customers. Dealing directly with the customer and building confidence that customer concerns are being appropriately addressed and where necessary corrected.

• Work with all departments cross functionally to develop schedules, project plans, and cost estimates for implementing new activities, procedures, or methods to improve the quality and performance of the organization's products and services.

• When possible, implement process improvements to improve efficiency within the quality team and enable the team to drive more value to the overall business.

• Research, evaluate, and recommend investments in technology, capital, equipment, systems, or other assets which will improve the quality of the organization's raw materials, in-process products, and finished products as well as other systems enhancements that will improve the quality and efficiency of internal processes and transactions.

• Review and establish procedures and techniques for control of quality standards, direct inspection services.

• Review and approve quality related policies and process changes to ensure robust linkage for the entire quote to remittance process within various sub-functions and departments.

• The primary measurement for the role will be achievement of established quality metrics across the entire organization in whatever form is appropriate for that department including but not limited to PPM, Warranty as a percent of sales, first pass yield, etc.

Qualifications

WHAT WE ARE LOOKING FOR

To be successful in this role, you will need to have the following:

• HVAC/Refrigeration experience is a plus.

• Bachelors' degree strongly preferred; Masters' degree desired

• 8+ years of quality experience

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. That's why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is a hybrid role working Monday through Thursday in the office with the option to work at home on Friday.

• Competitive base salary

• Excellent medical plans designed to support healthy lifestyles

• Mental and financial health programs

• Outstanding 401K with company matching and 1-year bonus

• Employee Stock Purchase Program

• Community involvement opportunities

• Robust Employee Assistance Program

• And much, much more!

WE VALUE DIVERSITY

Here at Heatcraft, we believe that diversity and inclusion are critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential and empower them to be their authentic selves. Lennox/Heatcraft is an equal opportunity employer.

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